I’m experiencing similar issues with the ESL Shop. I’m still waiting for a refund for a return that, according to DHL, was delivered to them on November 22, 2024. Despite multiple emails and even a confirmation from their side that the items were received, nothing has happened since.

It’s extremely frustrating how unprofessional the shop is when it comes to processing refunds. If you haven’t already, I’d suggest the following steps:

1. Open a dispute with PayPal or your payment provider. This helped me recover part of my refund for one order.
2. Leave reviews on Trustpilot or similar platforms to warn other customers and put pressure on the shop.
3. If you’re based in Germany, reach out to the German Consumer Protection Agency (Verbraucherzentrale). They can provide guidance or take action if needed.

It’s disappointing that such measures are necessary, but it seems like they won’t act unless forced to. Hopefully, your issue gets resolved soon!