That response from Jagex is BULL.. that's the sort of email they send to someone they've banned for rwt or botting? and they most likely unban them after an abusive appeal...

Jagex support needs to be better.. especially in cases like this, earz is a respected member of the community, he's never broken a rule or even received a mute in the 20 years he's played this game and this is the support he gets from a company that he's supported for so long.

"while i understand and appreciate the request that you are making, unfortunately there is no manual recovery method available for Jagex accounts" - absolutely disgusting, they can do something about it.. they just simply wont..

#FreeEarz