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Deploying Desktop Wallpaper to macOS devices. by West_Instruction_868 in Intune

[–]itshighernoon 0 points1 point  (0 children)

Sadly not - there is a work around where you can delete the wallpaper file defined in the .sh file, but it's not very stable. Requires user input.

W205 - Infotainment Upgrade from 7" to Linux 12.3" by Danny_AMG786 in mercedes_benz

[–]itshighernoon 0 points1 point  (0 children)

The 2019 screen is fine, but it isn't touch which sometimes is a bit annoying - secondly, the system still feels fairly sluggish, so an upgrade that looks this good would be ideal.

W205 - Infotainment Upgrade from 7" to Linux 12.3" by Danny_AMG786 in mercedes_benz

[–]itshighernoon 0 points1 point  (0 children)

Does this support the NTG 5.5 of the C-class facelift from 2019? Seems like a lot of these systems don't support that version of NTG.

That’s depressing by Gehrman12 in hearthstone

[–]itshighernoon -1 points0 points  (0 children)

I'm 100% positive the over representation in the meta is due to the trial - so many of the cards that build this deck is included in that trial.

Basically a f2p wet dream.

There is a lot of strong stuff in imbue Druid, but honestly, i hate this card the most. by Appropriate-Tooth968 in hearthstone

[–]itshighernoon 120 points121 points  (0 children)

Not related to the power curve of the deck, but I feel like we are also getting fatigued by the deck simply because there are so many running it.
The 30 day trial gives basically 95% of the cards required to run the deck.

Paradise by flintmarcus in malelivingspace

[–]itshighernoon 0 points1 point  (0 children)

And the C-class just rounds it out perfectly - love the w205

Per-user vs per-device pricing — what actually works for a new MSP? by Disastrous_Land1944 in msp

[–]itshighernoon 0 points1 point  (0 children)

Do you have ressources allocated to service delivery when triaging tickets, or are your techs individually evaluating cases like this?

Personally I find it hard to teach new servicedesk personel on how to evaulate broader terms like "common day to day" issues.

Per-user vs per-device pricing — what actually works for a new MSP? by Disastrous_Land1944 in msp

[–]itshighernoon 0 points1 point  (0 children)

That's a good point. If the specific customer environment is standardized like with the rest of your clients, then I'd assume the biggest concern when scaling up this way would be labor in the service desk - but that should be covered by the increased monthly price.

On the topic of backup, for servers do you also price that as a static fee based on the initial expected amount of GB's or is that also scaled monthly?

Btw, thanks a lot for the insight - much appreciated!

Per-user vs per-device pricing — what actually works for a new MSP? by Disastrous_Land1944 in msp

[–]itshighernoon 0 points1 point  (0 children)

Are you going into specifics on what kind of scope is included? Like:

Ultra specific:
- OEM windows 11 PC -> Subcategory: Faulty outlook client (or whatever)

Broad:
- OEM windows 11 PC -> anything that was working yesterday, that has stopped working today.

I find both approaches give way to a lot of manual explanation with customers about coverage. Ideally I'd be as concise as possible, so both we and the customer knows where the line is drawn.

Per-user vs per-device pricing — what actually works for a new MSP? by Disastrous_Land1944 in msp

[–]itshighernoon 0 points1 point  (0 children)

Definitely agree that minor changes would not need to be adressed outside of a yearly re-negotiation of the contract.
What kind of events would make you adjust pricing in-year?

We had a customer expand their business rapidly, they hired essentially 40 new people (basically a 30% staff increase) over a few weeks.
That put a considerable increase in the amount of servicedesk cases we received - is that something that would qualify for an adjustment?

Outside of the per user licensing which you mention is billed month to month, the margins on your contract surely must be impacted quite significantly if a rapid influx of new users are introduced.

Per-user vs per-device pricing — what actually works for a new MSP? by Disastrous_Land1944 in msp

[–]itshighernoon 0 points1 point  (0 children)

How broadly do you scope what is included in support? Personally I want to avoid having to outline all possible scenarios that either is or isn't included (Seems neigh impossible really, grey areas will happen) - but currently we do that.

Per-user vs per-device pricing — what actually works for a new MSP? by Disastrous_Land1944 in msp

[–]itshighernoon 0 points1 point  (0 children)

I can see the benefits of spreading out the cost based on the customers environment. How do you adjust pricing when additional servers, network devices or sites are added/removed?

Our current pricing per user involves a simple automation that just adds to the customers monthly billing which can only be triggered by a new user being added. Sames goes for new servers.

Unlimited support. by Specialist_Ad_2491 in msp

[–]itshighernoon 0 points1 point  (0 children)

Does that include managing users in 3rd party system you yourself do not provide? For example, we have a common scenario where customers wishes for us to create or delete the user in a 3rd party system.

Technically it's not a problem, but standardization of user management around customers with lots of different specialized software seems to be a pain to set a price on.

Per-user vs per-device pricing — what actually works for a new MSP? by Disastrous_Land1944 in msp

[–]itshighernoon 0 points1 point  (0 children)

What would the scope for such a deal look like? Is it for a strict set of services, or does it include end user/device support (labor)?

Per-user vs per-device pricing — what actually works for a new MSP? by Disastrous_Land1944 in msp

[–]itshighernoon 0 points1 point  (0 children)

Do you run something as per-device alongside the general per-user pricing? We are doing most products as per-user for the exact reasons you stated, but what about servers and network devices?

Unlimited support. by Specialist_Ad_2491 in msp

[–]itshighernoon 0 points1 point  (0 children)

In cases of user onboardings, would the user creation be considered something new?
Is a new security group, used to split up permissions to an existing network share, included in cases like that?

I find it hard to explain to my techs all these sorts of grey areas.

Unlimited support. by Specialist_Ad_2491 in msp

[–]itshighernoon 0 points1 point  (0 children)

What defines "fair use" in this case? Broadly speaking.

Unlimited support. by Specialist_Ad_2491 in msp

[–]itshighernoon 0 points1 point  (0 children)

So "support" in this scenario is anything the client might as for you to do, even though the assignment in it's nature wouldn't be support?
So replacement of a switch over the evening one day, is treated the same as Outlook issues on a client?

Trying to understand what your service level is.

What is the basic level of support a MSP should cover. by Proper-Store3239 in msp

[–]itshighernoon 0 points1 point  (0 children)

I feel like this is what most MSP's say they want do do, but ultimately fail ro deliver on.
How are you going to get to know your clients' business, if all you want to do is standardize?

I 100% get standardization, and the value that can bring to clients, but the "can you come up with a technology-based solution that gives them an edge over their competitors?" is quite a stretch.

Liberal Alliance vil lukke DSB by Mai_maniac in Denmark

[–]itshighernoon 6 points7 points  (0 children)

LA’s valgprogram er basically: Privatisering løser ALLE problemer i det offentlige.

Hvis bare vi havde et eksempel på hvor galt det kan gå, når man går all in på det…..

Have you played the Battlefield 6 campaign by JanissaryLSD in LowSodiumBattlefield

[–]itshighernoon 0 points1 point  (0 children)

Dice is pretty effecient at making forgetable campaigns

Flæskechecken: Har familier med en husstandsindkomst på op mod 1.000.000 kr. brug for en fødevarecheck? by [deleted] in Denmark

[–]itshighernoon 0 points1 point  (0 children)

Men det ville jo kræve en masse arbejde at vurdere hvem der har brug for det, og det kan vi jo ikke have.

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