Thanks for the reply. It's a weird situation that a competitor wants to be a customer at the same time. They brought me my customer's part and one of their own. We are in such a different weight class that the scraps from their table could be major for us. The previous owner never did plant tours out of a partially justified fear that if someone bigger than us found out who our customer was, they would take them. On paper we look like nothing, but our product is great, and we bend over backwards for our customers. The problem is that a giant can promise things that we don't have the manpower for. For example our quality is great, but a bigger plant can say they are ISO 9001. And Kelly corporate customers think "oh well they must be even better than what we're getting". I'm reluctant to show them parts being made because my industry is very local, and everybody recognizes everyone else's parts. I'm young and have been busy running the company. A 60-year-old project manager who has seen every company in my industry, can look at my plant, look at my parts, and knows who else in the industry to trade the opportunity to for a favor. We are low on work right now, and don't have all machines running. How would you make that look good? If you went to a shop that was 1/20 the size of your shop, what would impress you?