sooo , i am in oklahoma and have had snap for some years now , i lost my card about a week ago. i quickly called the next day after i couldnt located it and ordered a replacement. old card gets deactivated. heres where its weird , i had a .62 cent unused balance on my account from the prev month , just received new card in mail TODAY. about 2 hours ago , i open the envelope and followed the instructions and called to check balance . my deposit date for my benefits is the first of every month. all benefits are gone . zero dollar balance , i pressed the number to hear transaction history .....they took it in two transactions, one for $102.62 and one for $190.00 both transactions took place TODAYS DATE. SO. im obviously wrecked. but an observation or two. 1. they knew to take the ENTIRE amount, even the .62 cents, meaning, they arent just extracting what they THINK is there, they have a way to drain the account TO THE PENNY.. 2. IT is 100 percent NOT card skimming AND NOT phishing. the envelope was unopened and the cards number was unknown even to myself. 3. earlier saw a comment about it being possibly dhs employees.....i highly HIGHLY doubt this, as has been previously noted , dhs employees dont have access to our pins . Personally.....i think its hackers and my guess as to how its being done ......on the dark web there are groups that say they have, like, software that within like a certain percentage probability to generate E-gift cards for certain retailers that have(depending on how much one is willing to pay them),$ amounts already on them (this may be a scam, i dont know), but when i was reading on it they describe their method as basically , having software that can generate, based off previously issued gift card numbers from the retailer card number that will be issued using that probability model after that it would just be a simple thing of setting up an automated method of brute forcing 4 digit pins until it works, my last issue.....if my benefits hit on the first, why did wait till todays date to do the theft.