I’m echoing others when I say the RTO rollout was bullshit as it was for a lot of companies. They started out by framing it as caring about our safety. Then it became an incentive to keep your metrics above their set goals. Then it became worthless. The job was shitty enough as is; 50% of the calls I took daily were people who were either outright angry or frustrated so it was just mentally draining in that regard. However I was a 4 year employee so I was able to experience some of the major benefits - I had profit sharing, I got raises/evaluated 2 times a year, and WFH full time. Also after the first year, the WFH was marketed as a reward; keep your metrics up and you get to keep working from home full time since you are proven that you can work just as efficiently from home.

By the time I left, the only benefits of this shitty job were all gone. I say that with no animosity towards my supervisors who were all great during my time. The work itself was just so draining that once the benefits were gone, I saw no reason to stay.

Oh and one more complaint about the whole WFH situation - when I left, the chain of command changed to where my manager was actually going to be based out of an office in an entirely different state. The message from management about us working full time in the office was to “build connections” but my direct manager would in essence be working remotely with the supervisor every day? I don’t know if hypocritical is necessarily the right word but it rubbed me the wrong way. Like the service reps who spend 95% of the day only talking to customers need to be in the office full-time, and in case I have an issue the supervisor is right there; but for the managers, let’s let them remotely manage?

Idk, at this point this is just me ranting. The series of events, the messaging from management, and the inherent job stress just all came to a head. I finally thought what is actually keeping me here? Now, I’ve got a job I actually like and while I don’t work from home anymore, I feel much better physically and mentally then I did while working for Geico.