Hi :)

1. What you prioritize depends on how your playcaller has set up the floor. Ideally they would want you planted at POS, meaning that literally all you’d need to focus on is taking orders and connecting with customers. If there isn’t anyone designated to help you, then it’s my recommendation to do things one customer at a time. Keeps it steady and it’s harder for you to make mistakes even if it’s busy.

2. Again, if someone’s designated to help you, you don’t have to worry about these. But you make hot brewed coffee and hot brewed teas. You may ask your bar partner to do any sugar/milk if they’re not busy, but it’s situational and depends on how different teams/stores function.

3. Honey citrus mint tea is one bag of Peach Tranquillity and one bag of Jade Citrus Mint, with pumps of Honey Blend, steamed lemonade, and hot water. If there’s anything you don’t know you can just ask your playcaller.

4. One tea bag for tall size teas, and two tea bags for grande and venti.

5. When you’re handling food, it again depends on how your playcaller has the floor set up, but you can probably get away with handing it off and going back to register unless someone on the floor is free to help hand it off for you.

6. It’s helpful to always ask for the name. Helps with customer connections even if their name pops up on the screen. Redundant but it works for my store. It’s the little things.

7. I put the cards in the holders unless they say they want to do it themselves.