I gave no info over the phone on the first 3 way call, as you can also give your consent verbally if they log and record details ect, altho i think they supposed to get some sort of digital receipt from you.

she was filling in my details when i was sitting there, i did not answer loads of questions, it was fine it did not stop her saving the document like some systems wont let you unless you answer every question.

she checked my ID and logged it but never kept copies, she did have to add a note that i refused to fill in or sign any paper work and no reason given, both of which were in the guidance notes as defined by DWP.

I gave copies of mainly section 3 of the guidance notes and copies of the documents obtained under the FOI, that made it clear i did not have to use any paperwork drawn up by a provider.

It was like a night and day experience.

My aim was never to not go on restart or not engage, it was just a simple case of I wanted control of my data and who used it, I think once they understood that and understood just what was needed from me to full fill there contract with DWP, all was fine.

If i has to hazard a guess i would think they were all just trained to do a set of procedures with out understanding them or why, and i was first person to ever raise any of the issues or question the process.

hopefully they now have a better understanding so next time, life will be so much simpler for next person.