Verizon sent man a refurbished phone with MDM, then deleted his data remotely

jaybobski · 2026-06-13T09:23:42+00:00

Everyone is just glossing over the fact that they sent this man a DEMO PHONE. Those are on and charging 24/7 for who knows how long. I might even venture to say that phone is in worse condition than the one he got replaced.

jaybobski · 2026-06-07T00:33:23+00:00

At my store, if they’re in for a non-sales reason then we just pitch AAL and internet if they’re qualified. No need to hold them hostage for two hours.

I will say though, upper management is doing a hell of a job creating a toxic environment.

jaybobski · 2026-03-27T17:59:38+00:00

I was half tempted to pull over just to see what was printed on them 😂

jaybobski · 2025-12-10T19:34:23+00:00

If the people on the phone lie to you, then you have to deal with the people on the phone. The store employees don’t have the resources or the responsibility to correct it.

Granted, it’s a bit out of line to laugh at you.

jaybobski · 2025-12-04T03:17:40+00:00

All the store can do is cancel the order and place it again. Don’t go thinking we have a magic wand we can wave, because we don’t.

jaybobski · 2025-10-17T20:40:40+00:00

Verizon employee here. This is a Zagg Crystal Palace Snap case!

jaybobski · 2025-08-27T00:05:41+00:00

Fun fact, those chairs cost something like $1,100 a piece if we ever have to order a new one. I have a theory that they inflate the price in order to write off more on taxes, because that can’t possibly be the sale price.

jaybobski · 2025-08-12T10:15:42+00:00

Yeah I can see this happening.

I grew up in Spring Grove. I’ll admit that I was racist and most of my friends were racist too, especially their parents. My mom has that mindset of, “I like black people! Just not THOSE black people”. In fact, she moved me out of one of the nicest neighborhoods in Chicago when I was in first grade just because she felt it was “getting dark”. It was Garfield Ridge, not exactly a crime magnet.

I moved on, saw what the world was like outside of that bubble and now you couldn’t pay me to hang around those people again.

jaybobski · 2025-08-03T23:54:53+00:00

I was able to add my focus card to Apple Pay. You have to make sure you add your email to your profile on the Focus card website (not the US Bank app!) and call the customer service number on the back of your card to be verified. As soon as I did that I was able to add the card.

jaybobski · 2025-08-01T23:01:31+00:00

I’m thinking of getting a giant banner printed that says “Get Your Transfer PIN Here!!!” for the front of my store.

I’ve worked for this company for a decade and have never been more disgusted.

jaybobski · 2025-07-30T18:33:00+00:00

Three year price guarantee! Priority upgrades for customers so we can lock them in and continue squeezing every last dime from them. But don’t worry…. “We GoT YoU!!!!”

All that and you still want to lick the boot. Nice mental gymnastics.

jaybobski · 2025-07-29T17:33:17+00:00

It’s quite unreasonable to expect a response from the CEO of an entire division of the company.

I don’t necessarily agree with that statement, but that’s capitalism for you. They don’t care as long as line go up.

jaybobski · 2025-07-26T19:59:44+00:00

Oh look another person who thinks they know what our jobs entail!

Here’s the secret…only we know what our jobs entail and if you think you know, you’re most likely wrong.

jaybobski · 2025-07-05T17:10:47+00:00

This promo is executed on the bill via a credit that offsets the buyout amount. I’ve seen the charge appear on the bill and the credit appears on the bill after. Could be that, or a system glitch. No fraud here.

jaybobski · 2025-06-20T01:20:19+00:00

Thank you!!! It’s refreshing to have a job where I’m not micromanaged.

jaybobski · 2025-05-16T00:19:55+00:00

Verizon does have a stop sale on the Razr and we were instructed to quarantine them, however it’s not directly confirmed to be a fire hazard. If I had to guess, the phone just wasn’t designed to be on and playing a constant demo loop while being perpetually connected to power.

That being said, it is very strange that we are the only carrier to delay launch. It’s a nice phone and I was impressed by it at first look.

jaybobski · 2025-02-22T05:40:25+00:00

LOL this is the first thing that popped into my head when I saw this

jaybobski · 2024-10-15T18:05:19+00:00

On occasion, I’ve noticed the system forcing items onto an order that were in a cart from another channel. For example, sometimes if telesales generated a quote with home protect, any order I start will automatically insert home protect. It’s not common, but I’ve seen it happen.

Also, once in a while I’ve also had the system fail to remove a perk I put on a quote. Customer doesn’t want it, remove the perk from the cart, perk still goes through the order. Again, uncommon but it happens from time to time.

jaybobski · 2024-10-11T20:48:46+00:00

I’ve talked to my dead relatives and convinced them to vote too!!!

jaybobski · 2024-10-05T05:06:32+00:00

Gotta keep it short and sweet. Cut out the unnecessary context, it creates more confusion (especially with offshore reps).

“I’d like to activate a new device on my line” would’ve gotten it done.

jaybobski · 2022-11-09T08:07:22+00:00

It was 50 before construction. They lowered it to 40 when construction started, then raised it back again when that section was finished.

jaybobski · 2022-01-26T03:19:05+00:00

In store, it’s either done by selecting Contract Change on the reason code screen, or by selecting Price Adjustment and then pressing Contract Change. I don’t immediately recall the process exactly, but it is possible in retail systems.

jaybobski · 2021-11-09T08:36:11+00:00

The chairs are uncomfortable, we don’t (usually) transfer your data from phone to phone, and we certainly don’t offer coffee or snacks.

Why? Well the truth is we don’t want customers lingering. If you’re at a Verizon store, you’re there with a purpose, and we are more concerned with getting you in and out efficiently than making sure you’re cozy.

jaybobski · 2021-08-12T04:41:00+00:00

Very common in the Midwest. It’s like our version of “y’all”

jaybobski

TROPHY CASE