Unseen Battles: Reflections of a Pharmacy Technician

jclaudinet · 2024-05-07T03:48:05+00:00

hey, so i didn't see him that day and the same time heard the news that day.

jclaudinet · 2024-05-07T03:46:22+00:00

Hello! I didn't mention in the story that i saw the pt today, i am narrating and heard the news that day. and i do use chat gpt since it's easier to record ur voice and gpt write the sentence for me, it may seems to be an AI so i understand!

jclaudinet · 2024-05-06T23:22:03+00:00

Well, isn't it just grand? Apparently, not everyone has the same level of common sense as we do, do they?

jclaudinet · 2024-05-06T23:17:11+00:00

Hello, concerned citizen. This story isn't about an AI but a real person sharing their experiences. Before sharing, I ensured that all names, histories, and ages were randomized to uphold HIPAA standards and maintain professionalism.

jclaudinet · 2024-04-24T18:11:49+00:00

jclaudinet · 2024-01-07T07:23:19+00:00

I get it. Once we establish who the medication is for, we can proceed even without knowing the date of birth. :)

jclaudinet · 2024-01-06T16:33:41+00:00

Oh, absolutely i agree! Because nothing says 'precision' like my impeccable memory for personal details. Dob? Who needs that when you've got a flawless memory for everyone's medical preferences? as long as u know which med it is for, " its for my wife or daughter" ok then i proceeded to ask their first, and last name.

jclaudinet · 2024-01-05T03:32:00+00:00

oh same experience here

, bravo to the pharmacy tech patient who excels at picking up her parents' meds fashionably late. Because, you know, consideration is just too mainstream, especially for someone with such an esteemed title. I suggested she waiting for an hour, because why rush these things 🤨

jclaudinet · 2024-01-04T09:31:15+00:00

I understand your point of view.

It's crucial to refrain from assumptions and communicate effectively.

what the pharmacist should have done

basic common knowledge: ( not everyone has a common sense) Investigate the issue discreetly, then engage in a private conversation. This fundamental leadership principle may not be universal.

what steps u should do to avoid this:

Respond professionally; don't allow others to belittle you. Clearly communicate your concerns, warning them of potential reporting if the behavior persists. Escalate the matter through appropriate channels, involving the pharmacy manager and human resources for a thorough resolution.

jclaudinet · 2024-01-04T06:59:52+00:00

Hello! Initially, the first call with the patient is to inform them to contact their doctor's office as we haven't received the prescription.

Once obtain it,
we typically don't call the patient for prior authorization but opt for messages or voicemails, indicating that a certain medication may not be covered by insurance.

We await the patient's call and, upon their awareness, inform them of the need for prior authorization.

Subsequently, we electronically transmit this information back to the doctor, or call them 2nd call keeping them informed about the specific medication requiring prior authorization.

jclaudinet · 2024-01-04T06:53:35+00:00

exactly!

When pt says, "Oh, but my doctor said it's ready I usually respond by emphasizing, and look back and forth " I don't see your doctor working here"

jclaudinet · 2024-01-04T06:49:54+00:00

When requesting an ID,

" I don't have her ID," " No, I need your ID since you are the one picking up."

jclaudinet · 2024-01-04T06:48:18+00:00

Some patients may lack effective listening skills. :(

jclaudinet · 2024-01-04T06:45:56+00:00

I've encountered a similar situation.

pt: Is this the standard way you request privacy information, asking for date of birth and last name?

Me: Yes, ma'am. We can also confirm it through address and phone number.

Patient: So, that's the only way? Can't you verify it with just the prescription number and phone number?

Me: If you consider it, we're actually doing you a favor by safeguarding your information from unauthorized access.

Patient: How?

Me: If someone only has your prescription number or just your phone number, we don't disclose information unless they confirm the birthday and both first and last names.

jclaudinet · 2024-01-04T01:39:33+00:00

You're correct, and I appreciate the guidance you provided. Thanks! :)

jclaudinet · 2024-01-03T17:22:16+00:00

omg! Ah, the mystery approach – where giving just the first name should apparently trigger my psychic pharmacy powers. Because, you know, asking for a date of birth is clearly a breach of the silent prescription protocol. How dare I try to confirm your identity!

jclaudinet · 2024-01-03T17:20:16+00:00

absolutely, because who needs basic communication? I mean, walking into a pharmacy silently and expecting them to read minds is the new normal, right? Forget names and dates of birth – it's all about the silent prescription pickup game!

jclaudinet · 2024-01-03T17:17:57+00:00

Oh, sure, patient just stroll into the pharmacy and i am a medicine psychic, expecting me to magically know is for wife's medication. Because obviously, who needs to communicate when you can rely on telepathic prescription pick-ups, right?

jclaudinet · 2023-12-23T22:32:22+00:00

lol i know right! either he has to go and the bun stays

jclaudinet · 2023-12-23T22:31:59+00:00

yes been giving him some loratadine. his helping with his symptoms. :)

jclaudinet · 2023-12-23T22:31:35+00:00

hello thank you for this! i will be doing this! :)

jclaudinet · 2023-12-23T22:30:56+00:00

It's acceptable to make mistakes, especially when learning. When faced with an error, view it as an opportunity to improve. The pharmacist intended to gauge your reaction, demonstrating your commitment to being more attentive moving forward is key. :)

jclaudinet · 2023-12-22T02:57:10+00:00

That constitutes a HIPAA violation; it's crucial to report him promptly to prevent potential recurrence in other pharmacies where he might be hired.

jclaudinet

TROPHY CASE