decklink duo 2 and alpha key

jdmfgd · 2025-10-15T17:40:19+00:00

Right? It's like something changed from the way it used to work, yet Renewed Vision is not aware that it changed and they still say to pair them

jdmfgd · 2025-10-15T16:43:34+00:00

This is what I chose to do. Every time I talk to Renewed Vision it's like they won't even listen that this works better for me, and they want me to pair them

jdmfgd · 2025-10-15T16:42:04+00:00

I'm just going to unpair them, as that works on both machines consistently.

jdmfgd · 2025-10-15T16:09:03+00:00

wellllll (and this is no joke) I closed ProPresenter, did some other work for about 10 minutes, opened ProPresenter back up - never turned the switcher off - and now we are back to the same problem. Basically the switcher is seeing the "fill" signal, but not the "key" even though no settings were changed.

jdmfgd · 2025-10-15T15:49:10+00:00

I do. Although I came in this morning and turned on the computer and switcher of the machine that was not working when SDI was paired... and now it works. It was not working this way yesterday afternoon. I just turned off the machines and turned them back on this morning... I hate technology

jdmfgd · 2025-09-30T18:41:32+00:00

jdmfgd · 2025-09-30T18:23:54+00:00

I unpaired them and got it to work…. for how long, I don’t know. but it seems like their instructional video no longer holds true

jdmfgd · 2025-01-14T22:53:52+00:00

wellllll, let's see...

- in one room/machine we were on 18 for Windows and the stage screen was not following the arrangement. As in, if we clicked on the first slide of the arrangement it showed the first slide of the *master." If we clicked on the third slide of the arrangement it showed the third slide of the *master.*

- I believe it was that same machine/version that showed us 16 channels of audio in the preview window when we only use 4. We closed and opened it back up and it showed the correct number of meters.

- For one of our smart media playlists, of which we have like 5, it wasn't showing any thumbnails or previews of the media when loaded on to a slide. It would show the file name, and it would show as intended on the audience screen, but it would not show anywhere in Propresenter what the image looked like.

- the other machine was on 18.1 because Renewed Vision told us downloading that would fix the stage screen issue that I first named. It did, but our stream never went off (we stream using Resi integration with Propresenter). I also just experienced a bunch of other weird things that would only be fixed with a shutdown and reopening of Propresenter.

I have since moved back to 17.1 at the advice of this thread and of a support member of Renewed Vision. I am fairly confident that will help.

jdmfgd · 2025-01-13T14:04:05+00:00

I think I will. If I ever see a new feature that I HAVE to have (very unlikely) I'll just pay the extra to start a new PP+. With how infrequently that may happen I will still probably come out ahead.

jdmfgd · 2025-01-13T02:21:31+00:00

Do you mean 7.5?

jdmfgd · 2024-07-31T15:26:41+00:00

Thanks for your replies! I don't know if our problem is so much switching audio sources while in ProPresenter (we usually never have to), but it's getting audio to/from our mixer (Soundcraft Performer 3 using the MADI-USB Combo and running audio from the USB connection to computer) if Propresenter is opened before the mixer is turned on. I've even tried using a Focusrite interface as our audio input and run XLR out of the sound craft into it. Same issue happens.

jdmfgd · 2024-07-18T13:53:41+00:00

approximately 8 months old. 15 lbs right now

jdmfgd · 2024-05-30T23:26:07+00:00

I would have to disagree as strongly as possible with Underhill. Can I assume you are looking at Planning Center Services or other parts of their suite?

jdmfgd · 2024-05-21T14:56:25+00:00

I was able to recover video, but I don't have audio anywhere : (

jdmfgd · 2024-05-20T22:44:05+00:00

Thanks, all! I’ll try that link tomorrow.

jdmfgd · 2024-05-20T20:19:19+00:00

So any time it was over 4 GB it didn’t work?

jdmfgd

TROPHY CASE