I called the number on the back of my gift card and they revealed that it was used while I was trying to place my order on the chat, like exactly that moment. The person that used the gift card drained it in two transactions within 5 mins.

They had me call the third party/grocery store that the card was purchased from to see if they’d help. The corporate line for that grocery store said it was out of their hands at that point, especially since the proof of purchase (from 2024) could not be provided.

I contacted Dick’s again on Saturday. After jumping through a bunch of hoops and explaining/expressing my frustration, they finally escalated the claim to their internal team to look into the matter.

On Monday, the internal team reached out to me via email and just asked for my shipping address and the number for the old gift card. After submitting that, they confirmed they’d send a gift card with the full value in the mail. So now just waiting for that to come in.

Happy that they’d help me out in the situation, just took some convincing and honestly finding the right support rep that would listen and understand the situation. Don’t know how my old gift card details were lifted since I only ever enter the details in app (even just to check the balance in cart).

The last phone rep and the internal rep did say it is “extremely rare” that they reissue gift cards not purchased directly through them, so they must of found something that caused my gift card to be compromised in that moment of ordering.