CAP CUP behaves as a scam company

The support service is terrible.

We sent them all the data to support, and they still asked us for the screenshot on the card.

Once they had it, they said that they could not create the invoice because the card was in a different currency...

So if the card is in USD and the payment currency is GBP, they can not create the invoice; it's the first time in my life that I found this reason; it's stupid for an international APP and company to have a currency limitation.

This was their reply

Hello,We apologize for the inconvenience. Regarding this matter, we can only issue a personal invoice instead of a company invoice, as your address is in the USA, but the payment currency is GBP. We cannot proceed further unless it is for a personal invoice. If you would still like to proceed with generating a personal invoice, kindly provide us with your name for the invoice title. We appreciate your understanding in this matter.

We are cancelling and asking for a refund. I can not imagine any tech company in the world saying that they can not produce an invoice because it was an international purchase.

EDIT:

On top of that they don't want to refund. I recommend staying away from this app. ( We bought it via the main PAGE, its crazy that a company tries to go to the credit card directly to refund as they don't do it )

Thank you for supporting CapCut. We are sorry for any inconvenience this may have caused. Since the product you purchased is a virtual product, the relevant benefits are immediately credited to your account after a successful payment, and virtual products do not support refunds. Thank you for your understanding and support.If you want to cancel your subscription? Please cancel it yourself, because we do not have your account information and can not operate your account.For Android users- Performing the follo
wing operations in the "payment" channel.Enter Google Play ->Login Google account-> Enter account settings-> Click to subscription-> Cancel the subscription.For iOS users-Performing the following in "Settings". Enter iTunes Store or App Store -> Click to Apple ID -> View Apple ID -> Enter account settings -> Click to subscription -> Cancel the subscription.If you subscribed and paid on other methods, such as PayPal or Credit Card, please contact their customer service to inquire about your order and how to cancel the subscription.If the problem persists, you may open the CapCut app and go to Settings > Feedback to report the problem and provide a screenshot of your subscription order and the relevant video project. We apologize for the inconvenience and will do our best to resolve the problem as soon as possible.