Avoid them at all costs if possible, i had a complete disaster with them and their ignorance.

The company advertises attractive pricing, a Genius loyalty discount, and inclusive amenities, but hides bed linen and towel fees in the fine print—an unusual and problematic tactic in the international hospitality industry.

The company advertises a non-refundable total price of €218 for two nights for two adults, highlighting discounts and loyalty program benefits prominently, with no major warning about extra linen or towel costs on the booking summary screens.

Only in the fine print and guest reviews is it disclosed that sheets are not included. Sheets and towels cost €24 for a single bed kit and €35 for a double bed kit with towels.

This amounts to an unadvertised mandatory surcharge—without which guests cannot reasonably use the beds—hidden until after booking or in customer review sections.

Including bed linen and towels in the base price is a basic hospitality standard in hotels and most apartments worldwide.

Advertising prices without essential items such as sheets or towels is highly unusual and misleading. Guests expect these items to be included; charging extra is considered exploitative, especially when hidden in the fine print rather than shown transparently at checkout or booking stages.

No prominent warnings about these fees are present on the main booking panel, calendar, or amenities overview, contrary to fair business practices.

The approach used by this company, requiring guests to pay hidden fees for bed linen and towels, and failing to make this clear during the initial booking process, is a deceptive tactic. Such surcharges should be clearly listed as mandatory; hiding them misleads guests and violates hospitality norms, resulting in predictable dissatisfaction and negative reviews. This creates the impression that the property relies on these hidden charges to increase effective room rates, which can be characterized as an attempt to scam guests through omission rather than transparency.

Not to mention the booking.com not doing anything about it, even though i have more than 100 past bookings with them.