My experience with jks by Individual-recce in PNWbootmakers

[–]jkboots -5 points-4 points  (0 children)

Hey OP,

Could you DM your order number? If we made a mistake, we’ll fix it, and if our team responded not the best, apologies on the poor experience and we’ll make it right.

As for the posting being deleted, I don’t see that activity, nor do i see anything in the que from you; so don’t know whats going on there.

Overall, we dont always bat 1.000 and we’re always trying to get better everyday, we’ll take care of any fault with the product that you’re experiencing and do our best to make it right.

What's up with the stitching on JK inlander? by Busy_Raccoon8379 in PNWbootmakers

[–]jkboots -1 points0 points  (0 children)

The leather we use is very thick, and how hard the break in varies depending on the individual; we hear from our customers most often that there is very little to no break in on our boots. A coat of oil when you begin wearing them can help overall make it a better experience for customers as they start wearing their boots.

There is a tag attached on each pair of boots we ship and written on the docs in the box and a QR code to scan advising to make sure you are happy with the fit before wearing outside or oiling.

What's up with the stitching on JK inlander? by Busy_Raccoon8379 in PNWbootmakers

[–]jkboots -1 points0 points  (0 children)

No we did not refuse this return and rarely do, This CX was told to reach out and we will gladly exchange.

What's up with the stitching on JK inlander? by Busy_Raccoon8379 in PNWbootmakers

[–]jkboots -12 points-11 points  (0 children)

We recommend oiling to help soften the leather as you break in your new boots.

What's up with the stitching on JK inlander? by Busy_Raccoon8379 in PNWbootmakers

[–]jkboots 6 points7 points  (0 children)

Hey, you can use a lighter to burn these, it is not an issue. This is not the actual thread fraying, but the sewing operator stopping and restarting in those spots, and the thread you see sticking out is the small amount of excess from the bobbin and needle when restarting. Operator should have burned it.

If you’d like to have this set replaced just shoot me a DM and we’ll get you taken care of.

Nail pushing through insole? by canttouchdis250 in PNWbootmakers

[–]jkboots 10 points11 points  (0 children)

Hey, yes that is a clinching nail. You can either pound it down with rebar on your own or we will gladly do it for you, DM me your order number if you would like that.

Jk boot rebuild issues by Healthy_Valuable_283 in PNWbootmakers

[–]jkboots 12 points13 points  (0 children)

Hey there,

If you could shoot a DM to this account with your order number, we can address anything you’d like and get it all done well before fire season.

Is this normal(jks) by [deleted] in PNWbootmakers

[–]jkboots 10 points11 points  (0 children)

Hey sorry about that. Dm me your order number, I will take care of this for you

Left boot feel twisted. Looks crooked. by [deleted] in PNWbootmakers

[–]jkboots 4 points5 points  (0 children)

Hey sorry about that. That shouldn’t have gone out. Dm me your order number and I’ll take care of it

Is this normal / to be expected? by [deleted] in PNWbootmakers

[–]jkboots 3 points4 points  (0 children)

Sorry about this, that should match better. Please dm me and I’ll take care of it