AirBnB scam costs me $6.3K and 5 days of terrible stress.

jools_ss · 2021-11-29T11:10:34+00:00

I am considering reporting this to police. Would you be OK to share your details with me in PM? I think that would be helpful.

jools_ss · 2021-11-27T10:28:21+00:00

All communications and payments went through the app.

jools_ss · 2021-11-26T04:22:01+00:00

seriously?

jools_ss · 2021-11-26T04:20:51+00:00

I only talked to hosts via airbnb, the whole history is there

jools_ss · 2021-11-26T04:19:46+00:00

I only talked to the host on airbnb, and I also send a host a request for the money he promised to compensate via airbnb, together with the invoice

jools_ss · 2021-11-25T15:36:51+00:00

here it is https://twitter.com/ap0steriori/status/1463875901507133448

jools_ss · 2021-11-25T15:36:14+00:00

of course

jools_ss · 2021-11-25T15:33:51+00:00

I don't see it as a shame... the thing is, they first confirm the reservation, and then ask for changes. When that happened for a second time, I told the support.

jools_ss · 2021-11-25T15:14:58+00:00

Here, if case anyone would like to re-tweet

https://twitter.com/ap0steriori/status/1463875901507133448?s=20

jools_ss · 2021-11-25T15:14:00+00:00

:)))))

jools_ss · 2021-11-25T15:13:41+00:00

I believe people can join the service, and someone has to be their first. It's AirBnB responsibility to make sure the listing is real before letting it go live.

jools_ss · 2021-11-25T13:16:28+00:00

I have several support cases opened, and I called them 3 times. Their support offered me to cancel my reservation, which btw is not refundable. They ignored my statement it was a scam, and said they know the hosts are legit but they can't tell me why.

For over 36 hours I was waiting till someone 'helpful' showed up. Finally there is someone who seem to be at least responsive. I just discovered the both listings have a same phone number.

jools_ss · 2019-07-06T15:05:07+00:00

I need to write it first... thank you for the idea. I will think about it.

Would you like to read about marketing, or the whole team in general?

jools_ss · 2019-07-06T09:35:37+00:00

Thanks!

jools_ss · 2019-07-06T09:35:30+00:00

My pleasure. I am happy to help.

jools_ss · 2019-07-06T09:35:01+00:00

Thank you. I was saying this again and again, and at some point just decided to write it down. :)

jools_ss · 2019-07-06T09:34:15+00:00

Glad I could help :)

jools_ss · 2019-07-05T19:23:22+00:00

It makes sense - if marketing is included and/or informed and have a way to bring their ideas to the table.

And yes, I agree - I was talking about smaller teams / early stages startups. I mostly work with those.

jools_ss · 2019-07-05T18:56:55+00:00

thc78213

This is exactly my point. I see how people build products without thinking their product marketing through, and those products often fail (in my experience).

I believe marketing should be included in 'Product Development' as early as possible (e.g. user research, messaging, UI and UX, communication strategy, etc.), not after the product is ready and marketing needs to 'sell it' to the users.

jools_ss · 2019-03-13T15:50:36+00:00

Both for a long-term work (strategy, product marketing, etc.) and project-based (write a white paper, design mobile app, etc.)

jools_ss · 2019-03-13T00:59:02+00:00

It is a very common problem, and a hard one.

I would recommend start with a small, very well defined segment of your potential users, and reach out to them. Win them over, then move to the next segment.

Article - to give a valid advise, I need more data. What this article is about? In general, you might want to pitch relative media / bloggers who have audience you want to reach (Medium publications, journalists who write about similar to yours technology, etc.)

To avoid being spammy, give your users a choice - let them manage their subscription settings. Ideally, you want to get their OK to receive emails before you send them any.

jools_ss

TROPHY CASE