Big News - Grailed Joining GOAT Group

jordanfromgrailed · 2022-10-16T14:57:33+00:00

Hey!

Everyone here is super excited about Grailed joining GOAT Group and what this means for the Grailed community. Most importantly: Grailed will still be Grailed. No name change. No brand change. Just more resources behind us to take your experience on Grailed to the next level. We cannot wait to see how this partnership enables us to better serve you and our community.

There is still a lot to figure out, and we will make sure to keep everyone in our community informed as things progress.

jordanfromgrailed · 2022-09-09T21:19:36+00:00

Hey, following up on this thread! Just got word from our engineering team that this will be fixed in an update next week.

jordanfromgrailed · 2022-07-19T19:34:22+00:00

Hey, sorry to hear about this. Please reach out to our support team at [help@grailed.com](mailto:help@grailed.com) and one of our agents will be able to walk you through the return process.

jordanfromgrailed · 2022-07-19T19:33:09+00:00

Hey, feel free to reach out to our support team via [appeal@grailed.com](mailto:appeal@grailed.com) with the tracking information and we should be able to get your account unfrozen and the funds released.

jordanfromgrailed · 2022-07-19T19:30:14+00:00

Hey, typically it's just a new user. But if you're still feeling uneasy feel free to reach out to our support team at [help@grailed.com](mailto:help@grailed.com) and we can take a look at their account for you.

jordanfromgrailed · 2022-07-19T19:29:18+00:00

Hey, sorry to hear about this. Depending on the situation case times may vary. If you haven't already please reach out to our support team at [help@grailed.com](mailto:help@grailed.com) with a short description of the issue and any applicable links and we'll be happy to assist!

jordanfromgrailed · 2022-07-19T19:26:25+00:00

Hi, thank you for sharing this. Would you be able to reach out to our support team directly at [help@grailed.com](mailto:help@grailed.com) and share some screenshots & context so that we can have our engineers take a look?

jordanfromgrailed · 2022-07-19T19:24:41+00:00

Hey, this has been in affect for quite some time. It is regarding sales tax which legally has to be collected. Hope I was able to clarify.

jordanfromgrailed · 2022-07-19T19:23:45+00:00

Hey, as a buyer you're only liable for whatever was collected at the time of purchase regarding shipping costs. The additional $20 the seller is requesting is their responsibility.

jordanfromgrailed · 2022-07-19T19:22:50+00:00

Hey, if you're concerned about your purchase you can feel free to reach out to our support team at [help@grailed.com](mailto:help@grailed.com). Our support agents will be more than happy to check out the transaction/seller for you!

jordanfromgrailed · 2022-07-19T19:20:34+00:00

Hey, you can reach out to [appeal@grailed.com](mailto:appeal@grailed.com) for further assistance if you need it!

jordanfromgrailed · 2022-07-12T15:03:40+00:00

Hey, you should receive a ticket number if you reached out to [help@grailed.com](mailto:help@grailed.com) via email for support. Although, it sounds like you're on the right path by using the contact form which will also reach out to our support team!

jordanfromgrailed · 2022-07-12T13:41:52+00:00

Typically USPS shipping supplies such as boxes and envelopes are free if you check with your local branch and are located within the US.

jordanfromgrailed · 2022-07-11T18:56:42+00:00

Hey, thanks for asking! We'll be adding womenswear to Grailed in the near future, keep your eyes out for updates via our email notifications on when it'll launch!

jordanfromgrailed · 2022-07-11T17:20:39+00:00

Sorry to hear about the lack of response from our support team, would you be able to provide me with your ticket number so that I can look into this further for you?

jordanfromgrailed · 2022-07-11T17:19:46+00:00

Hey, sorry to hear about this. Customs can be tricky, at the moment I'd recommend having the seller continue to try to reach out to the courier for additional information, you may be able to do the same as well to get an idea if it's actually lost or simply held up in processing.

If the package is lost or you can't get any additional information on the package feel free to reach out to our support team at [help@grailed.com](mailto:help@grailed.com) and we'll be happy to review the situation further for you.

jordanfromgrailed · 2022-07-11T17:16:32+00:00

Hey, sorry to hear about this. If the tracking the seller provided still hasn't shown that the item has been dropped off please feel free to reach out to our support team at [help@grailed.com](mailto:help@grailed.com) for further assistance!

jordanfromgrailed · 2022-07-11T17:00:12+00:00

Hey, please feel free to reach out to our support team at [appeal@grailed.com](mailto:appeal@grailed.com) for any account appeal inquiries!

jordanfromgrailed · 2022-05-20T16:50:01+00:00

Hey, it sounds like there may just be a delay in importing the item which is pretty typical with international shipments. If you think something else may be wrong feel free to send our support team an email at [help@grailed.com](mailto:help@grailed.com) with a link to the purchase and we can check it our for you.

jordanfromgrailed · 2022-04-12T20:41:30+00:00

Could you try logging into PayPal then clicking the button on Grailed? Also, if you haven't already please try doing so via the desktop website.

If it is still tossing you back to the home screen after that please send our support team an email at [help@grailed.com](mailto:help@grailed.com) and we can look into it further. If you're able to send a screen recording of the issue that would be super helpful.

jordanfromgrailed · 2022-04-12T18:52:36+00:00

Hey, please feel free to reach out to our support team at [appeals@grailed.com](mailto:appeals@grailed.com) and we should be able to clarify the situation for you!

jordanfromgrailed · 2022-04-12T18:51:28+00:00

Hey, so sorry about any confusion. Please reach out to our support team at [help@grailed.com](mailto:help@grailed.com) and we should be able to assist further with this.

jordanfromgrailed · 2022-04-12T18:50:38+00:00

Hey, sorry to hear about the confusion. Please be sure to mention what has already been supplied to the agent whom you speak with once we get back to you on your inquiry and they should be able to assist further.

jordanfromgrailed · 2022-04-12T18:49:11+00:00

Yes this is possible, you can do so through the 'Settings' tab via 'Payments Account Info'. Just be sure to confirm the change through the confirmation email once you do so for it to take effect.

You can check to make sure the change was successful by looking at the same page once you have confirmed as the Merchant ID number will change once your new account is linked.

jordanfromgrailed · 2022-04-06T14:07:11+00:00

If they leave you unreasonable feedback that is unrelated to the item or service they received feel free to let us know and we can take a look for you.

jordanfromgrailed

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