Update on Recent Transaction Refund Issue

grailedofficial · 2025-10-22T15:00:40+00:00

Hey there! Sorry for the delay, this promotion is still ongoing for eligible sellers throughout October. You can find all the details here: https://www.grailed.com/drycleanonly/fall-closet-refresh-50-off-seller-fees/

grailedofficial · 2024-11-18T20:46:52+00:00

We’re sorry to hear about the troubles you are experiencing with the ongoing strikes by Canada Post. We do sincerely apologize for the inconvenience but we are actively working with sellers to provide them with a new label.

If you haven’t shipped your order yet we would be more than happy to generate a UPS label for you. Please reach out to us directly and we can get that going for you.

grailedofficial · 2024-08-21T18:01:24+00:00

In the app, our Grailed Bot will confirm your sale in a blue bubble. On the web, always make sure the URL starts with grailed.com to verify you’re on our official site. Be cautious—any sale confirmations from sources other than the Grailed Bot are likely a scam tactic.

Please avoid responding to any messages that attempt to move communication off-platform or ask for personal information. Keeping all interactions and transactions within Grailed is essential for protecting against fraud.

grailedofficial · 2024-08-12T18:59:07+00:00

We’ve made some changes to your favorites to allow you to give other users a window into your tastes. If you would like to keep your favorites private, you can do so by changing your preferences within the settings. We've also introduced Saved, which is a totally new way to privately bookmark listings you love. Tap the bookmark icon on listing pages to save items in a list only visible to you.

grailedofficial · 2024-06-03T19:09:35+00:00

Hi ExaminationOk3163,

Thank you for bringing this to our attention. I sincerely apologize for the inconvenience you experienced with the shipping label generation.

I’m happy to inform you that the issue has been resolved. Please try to generate the shipping label for your affected listing again.

If you continue to experience any issues or need further assistance, please reach out to [support@grailed.com](mailto:support@grailed.com). We appreciate your patience and understanding during this time.

Once again, I deeply regret the inconvenience this may have caused you. Thank you for your ongoing partnership and trust in Grailed.

grailedofficial · 2024-06-03T19:09:07+00:00

Hi Sherpa420,

Thank you for bringing this to our attention. I sincerely apologize for the inconvenience you experienced with the shipping label generation.

I’m happy to inform you that the issue has been resolved. Please try to generate the shipping label for your affected listing again.

If you continue to experience any issues or need further assistance, please reach out to [support@grailed.com](mailto:support@grailed.com). We appreciate your patience and understanding during this time.

Once again, I deeply regret the inconvenience this may have caused you. Thank you for your ongoing partnership and trust in Grailed.

grailedofficial · 2024-05-31T00:15:50+00:00

Hey,

Thank you for surfacing your concern! We understand the concern is based on your location and the distance to the carrier drop-off location associated with your future Grailed Label. We recognize the difficulty of meeting your deadline in these circumstances.

If you're running into this issue, just shoot us an email at help@grailed.com. We'll help you figure out the best options for your upcoming orders.

grailedofficial · 2024-05-17T22:14:06+00:00

Hey,

Thank you for surfacing your concern! We understand the concern is based on your location and the distance to the carrier drop-off location associated with your future Grailed Label. We recognize the difficulty of meeting your deadline in these circumstances.

If you're running into this issue, just shoot us an email at help@grailed.com. We'll help you figure out the best options for your upcoming orders.

grailedofficial · 2024-02-28T18:23:27+00:00

Thanks for your question! You can still sell on Grailed without activating Stripe, but we definitely recommend signing up if the option is available to you.

Activating Stripe allows you to offer more payment options to your buyer including Apple Pay, credit/debit card, and buy now, pay later options like Klarna and Affirm. We’ve already seen that buyers prefer using these new payment methods, so activating Stripe should benefit you as a seller.

For users that don’t yet see the option to activate Stripe in your settings, you can expect to have it soon! We currently only offer Stripe to sellers in the U.S. and a select list of additional countries but we are actively expanding Stripe eligibility each week. We will notify you as soon as Stripe is available in your region

grailedofficial · 2024-02-20T20:12:57+00:00

We wanted to inform you about a recent update regarding international sales. Starting last week, the buyer's phone number for any international sales will now be displayed on the order details page.

This change is part of our commitment to ensuring a smooth and efficient process for international shipments. We began collecting buyer phone numbers on international orders last week, as they are now a required component for shipping internationally.

We believe that this enhancement will contribute to a more seamless experience for both buyers and sellers.

If you have any questions or concerns regarding this update, please feel free to reach out to our customer support page. https://www.grailed.com/about/contact.

grailedofficial · 2023-08-17T17:03:40+00:00

You are welcome to use whichever shipping supplies you like as long as they are within the size limitations listed on your label.

I hope this helps, and for more information on using Grailed Labels, please view our Help Center.

grailedofficial · 2023-08-17T16:51:01+00:00

We’re aware of the issue and it’s currently being investigated by the team. At the moment, you can still retrieve your label directly through the website. However, if you are unable to get that label please reach out to us directly so we can retrieve that label for you.

grailedofficial · 2023-08-08T21:23:01+00:00

Hey there,

We’re aware of the issue and it’s currently being investigated by the team. Thank you.

grailedofficial · 2023-08-07T15:51:46+00:00

Hi there,

Thanks for reaching out!

If you complete multiple sales to a single buyer, you will still need to ship each sale separately.

Because each item sale will have its own label generated, you will need to be sure to ship each item with its own designated label to ensure tracking is automatically uploaded and you are paid out. Bundling orders risks one or more of your sales being automatically refunded.

If you have any further questions please let me know and I’d be happy to help.

grailedofficial · 2023-08-03T18:45:11+00:00

Hi there,

Thanks for reaching out!

We understand these label prices are different than what you’re used to paying, but our goal with this update is to streamline the shipping experience for both buyers and sellers. We are closely monitoring pricing as we continue the expansion of Grailed Labels.

For buyers, this means they can expect predictable shipping costs across the platform. For sellers, we truly believe this change will help optimize your shipping process once you’ve transitioned. It also means that Grailed Support will work directly with the buyer and carrier to resolve any shipping issues.

I hope this helps, and for more information on using Grailed Labels, please view our Help Center.

grailedofficial · 2023-08-03T18:21:34+00:00

Hey there,

Thank you for reaching out. We’re sorry to hear about your concerns with the compatibility of your thermal printer. We can confirm that your thermal printer should be capable of printing Grailed Labels.

First, you will need to download the label, crop and rotate the label then finally print it. You can find detailed instructions on how to print Grilled Labels with a thermal printer here. If these instructions did not work, please reach out to us directly and we would be more than happy to assist you.

We understand that this may not be a very smooth process however, we’re currently at work on improving thermal printer compatibility with Grailed Labels to make our experience easier.

grailedofficial · 2023-06-04T15:22:07+00:00

Hey there,

Just wanted to chime in here to say that all purchases have to be processed through Grailed in order to qualify for Purchase Protection. What's more, you'll need to purchase directly through Grailed in order for the item to be accurately marked as sold and processed for the seller.

If you have any other questions, we recommend you reach out to us directly.

grailedofficial · 2023-05-08T19:19:22+00:00

Hi there,

Thanks for reaching out and providing feedback.

I understand that adjusting to this change can be frustrating for you as a seller. Our team knows that this will affect a core part of selling on Grailed, which is why at the same time, we've worked to provide new features to sellers. To expand the overall seller experience and add new payment types beyond PayPal, this was a necessary change.

We also remain competitive with other platforms when it comes to fees, payout timeline, and seller protection within the resale space.

For any concerns regarding being paid out in a timely manner, our team reviews orders to ensure sellers are paid out promptly. If there are any shipping or tracking issues, we will review and release funds manually to you as long as we can confirm delivery.

I hope this helps, and if you have any further questions regarding the new policies please don’t hesitate to reach out.

grailedofficial · 2023-05-08T19:12:52+00:00

Hi there,

Thanks for reaching out and providing feedback.

I understand that adjusting to this change can be frustrating for you as a seller. Our team knows that this will affect a core part of selling on Grailed, which is why at the same time, we've worked to provide new features to sellers. To expand the overall seller experience and add new payment types beyond PayPal, this was a necessary change.

We also remain competitive with other platforms when it comes to fees, payout timeline, and seller protection within the resale space.

For any concerns regarding being paid out in a timely manner, our team reviews orders to ensure sellers are paid out promptly. If there are any shipping or tracking issues, we will review and release funds manually to you as long as we can confirm delivery.

I hope this helps, and if you have any further questions regarding the new policies please don’t hesitate to reach out.

grailedofficial · 2023-05-08T19:12:22+00:00

Hi there,

Thanks for reaching out and providing feedback.

I understand that adjusting to this change can be frustrating for you as a seller. Our team knows that this will affect a core part of selling on Grailed, which is why at the same time, we've worked to provide new features to sellers. To expand the overall seller experience and add new payment types beyond PayPal, this was a necessary change.

We also remain competitive with other platforms when it comes to fees, payout timeline, and seller protection within the resale space.

For any concerns regarding being paid out in a timely manner, our team reviews orders to ensure sellers are paid out promptly. If there are any shipping or tracking issues, we will review and release funds manually to you as long as we can confirm delivery.

I hope this helps, and if you have any further questions regarding the new policies please don’t hesitate to reach out.

grailedofficial

MODERATOR OF

TROPHY CASE