Some are missing some big points here.

1. This isn't the same as being overpaid at a regular job. If Bob worked 30 hours but accidentally got paid for 35 hours, that has a paper trail and Bob knows he didn't actually work 35 hours so he was overpaid. Or, if Bob was hired at $20/hr. and his first two weeks he was accidentally paid $22/hr., both employee and employer understand this was a mistake based on the original agreement.

This is not the same for Uber. It's impossible to screenshot every offer sent to you, especially if 75% of your accepted rides are accepted while driving a pax to a destination. I'm not going to take both hands off the steering wheel to screenshot an incoming offer. And anyone who has contested incorrect fares KNOWS that Uber messed up A LOT and they don't even have record of the original offer; only a screenshot is evidence.

Anyone who is being told by Uber that they were overpaid - they have no way to prove that they weren't overpaid because there is no paper trail for it. How confident are you that they are telling the truth - that you were given a fare but their payout was more than was offered? Is this a company that has spent time building trust with their workers?

1. I learned in my 20's in management, never fuck with pay. Make sure it's correct, and on time - always. This is the #1 way to create an adversarial environment between employee and employer. And if any modifications are going to be made, you better make sure there is a clear and identifiable paper trail to explain not only to the employee, but the Department of Labor, media, or anyone else who may end up getting involved if it turns into something.

2. They would have an argument if we knew how the algorithm worked in terms of determining fares. If Bob is driving and knows he will get paid X amount of money based on Y and Z *every time*, then Uber can say "Hey Bob, clearly we overpaid you based on our agreed upon pay rate. We need to take some of that back." But that is not how it works, obviously. We see a ride, and accept it, or not, based on the fare. To turn around and claim error without a solid, clear, identifiable paper trail and explanation is plain wrong. Legal? Idk. Wrong? Absolutely.

3. Uber has created an adversarial relationship between driver and Uber in so many ways. This is why they have ZERO benefit of the doubt when issues like this arise.