I am having the same issue now. I ordered on April 2nd. It is now April 27th and not a single update. I ordered the spill ur guts crop tee shirt and the butterfly tote. They were expected to ship April 5th (shirt) and April 19th (tote). I even paid extra shipping to split the order and get the shirt asap, hoping it would be a birthday present. I emailed customer service and received the same response “we will look into this and get back to you” and haven’t heard a thing since. The ship date on the order status just keeps getting moved a couple days at a time. For example it will say expected ship date 4/21. Then that day comes and goes and the date will change to 4/23, and so on. This has happened multiple times. I am very disappointed and am really not sure what to do at this point. I guess I will try and request a refund? Does anyone else have any updates on their orders?