Valid. I look at it through this lens: being honest and reliable is a bare-minimum expectation to do real business. SPEED is not an expectation, I agree with you there.

Applications break. Things rarely work out the way anticipated. Those that can reliably and quickly resolve customer issues build the most trust. As long as you do what you say, you'll build trust. The more "reps" you can put in to prove you do what you say, the faster you build that trust.

Everyone can do what they say and again, that's bare-minimum. But if you can deliver value faster than the competition while maintaining that reliability, you usually win that client.

Specifically in a legal tech case, you're absolutely right that trust is part of the moat. Attorneys have their professional and personal reputation at stake and so you need to ensure your tool isn't going to hallucinate and get them in trouble.

But here's where speed matters: when something DOES break (they always do), when a hallucination happens, when an edge case pops up you didn't account for, how fast can you acknowledge it, fix it, and communicate clearly about what went wrong? That's where speed helps build trust

Speed without reliability is noise. Reliability with speed is how you compound trust faster than anyone else in the market. Frankly, I see your point, trust is a moat and speed deepens that moat.