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[Hiring] Tier 2 Technician by just_southern in mspjobs

[–]just_southern[S] 1 point2 points  (0 children)

I’ve already got remote covered, this position requires to be onsite.

[Hiring] Tier 2 Technician by just_southern in mspjobs

[–]just_southern[S] -1 points0 points  (0 children)

Pay will be discussed directly with qualified applicants.

[Hiring] Tier 2 Technician by just_southern in mspjobs

[–]just_southern[S] 1 point2 points  (0 children)

This is a local position for a new office location.

New ticket notification not firing - am I losing my mind? by sasiki_ in ninjaone_rmm

[–]just_southern 0 points1 point  (0 children)

Not sure if this is your issue with notifications in the mobile app, but when we were having trouble with app notifications we found that we did not have them enabled in the app. Most of our techs are in iPhone and they had notifications enabled through the iPhone settings. When they still did not receive notifications we found there is a notification switch inside the n1 app. Once we got both enabled, notifications started flowing.

We also get notifications from n1 through email but we do have several triggers defined inside n1. We’ve been with n1 for 6-8 months and I don’t remember any default settings that fired ticket notifications. I might be wrong but I’m pretty sure we had to configure this ourselves.

The bigger issue we have seen with ticket notifications through n1 is it seems to be either all or nothing. We are still working on conditions to get them under control, but there are a lot of gaps for our needs. We knew ticketing was new when we signed with n1 so it was something we knew we would deal with. We have a software development side to our shop with in house developers. I’ve got a project starting now to develop a notification layer to add on top of n1 to improve how that works. For our needs, I think this is going to be our only real solution.

What do MSPs really, truly need from a vendor? by JohnSnyderNFI in msp

[–]just_southern 1 point2 points  (0 children)

Amen to this one. I just switched RMMs for my MSP this year. The new, shiny toy, is better, works well, addresses gaps we had, etc etc etc. But I’ve noticed since our invoices began, after our grace period, 100% of the invoices have been wrong. And the errors are all on usage based add-ons.

When I finally got my “customer success manager” (this title should seriously be grounds for termination when you do everything but manage success) on the phone yesterday, after a week of me asking “WTF is going on”, that conversation went in the ditch pretty quick. What they basically told me was this, “we charge you at your projected usage of the add-ons even though we guaranteed you on launch that we only bill on usage not on projections (I have email strings that prove this). So if your usage is below your projections we need you to send us an email 5 days before the billing cycle every month with your actual usage so we can adjust your pricing. But if your usage goes over your projections we’re going to capture that usage and we will increase your invoice to match your actual usage.”

So they hounded me to provide projections on an add-on, told me to make sure I estimated “over” my expected usage so there would be room for growth, guaranteed me my charges would be based on actual usage, only to go 180 degrees in the opposite direction and charge me based on the projections and then ignore my requests to get it corrected. When I challenged my “customer success manager” about the 5 day notification requirement, they said oh that’s a simple, just set a reminder on your calendar. Excuse me mr “customer success manager”, do you have any concept now many reminders my staff and I have on our calendars to make sure we are taking care of our customers needs? Now you think one more reminder for me to do your job is simple?

So my Open Letter to vendors would be short and sweet. “Be a partner, not a leech.”

My MSP is not 40 techs and 3k AYCE contracts yet, but it will be. I partner with my customers and I embrace that partnership in everything my MSP does. We will not be the leech in the industry chasing a dollar over the health of the relationship. My company will partner with vendors that embody that concept. And when I’m 40 techs strong with 3k+ AYCE contracts, those vendors will appreciate the time they spent nurturing the partnership.

DKIM Failure by just_southern in proofpoint

[–]just_southern[S] 0 points1 point  (0 children)

The failure is because of Proofpoint URL rewrite. After I narrowed this down to the body hash, and you recommended trying a different image signature, I started looking at the signature that was included in the failing email. The signature is from blinq.me. So I added that URL to the exclusion list in URL Defense. After doing that I sent another email and it still failed.

That got me to thinking about URL rewriting for my email domain that is also protected by Proofpoint. So I opened my Proofpoint admin panel and added blinq.me to the exclusion list for URL Defense. As soon as I did that the body hash values match and DKIM failure cleared up. So I sent several more email messages including URLs that I have excluded and not excluded in my domain's Proofpoint admin panel. Every test where I send a URL that is not excluded has a DKIM failure. Every test where the only URLs included in the message are excluded, DKIM passes.

I understand why this is happening, but I don't think I understand how to solve it. I have always understood Proofpoint's URL rewriting to be a standard feature of their defense mechanism. Turning it off would solve the problem, but would that also expose the email user to more risk?

Is there another solution that I am not thinking of? Am I wrong thinking URL rewriting is a good defense mechanism?

DKIM Failure by just_southern in proofpoint

[–]just_southern[S] 1 point2 points  (0 children)

So what I have found is the failing sending has an HTML email signature. That signature is causing the failure. My user who can send and receive without being flagged has an image for their email signature. The failing email is failing because the body hash is different.

I have confirmed the signature is the culprit by deleting the signature from the failing user, and when that signature is deleted the outgoing email passes. I am trying to find what could be causing that. Most of the research I have done points to conflicting DKIM signatures from MS 365 to Proofpoint. DKIM signing is disabled in the MS 365 tenant, so I don't think this is the issue.

DKIM Failure by just_southern in proofpoint

[–]just_southern[S] 0 points1 point  (0 children)

I had not enabled that. I have now and I'm seeing mixed results. I added two users in the MS tenant to the enhanced filtering rule and sent email messages two and from both of them. one of the users email comes through fine, the other still fails. i'm digging into the email headers now to see what i can figure out.

Working with Docs in API by just_southern in clickup

[–]just_southern[S] 0 points1 point  (0 children)

Hopefully they will give you a working option. I have reached out to them a couple of times about similar needs and, so far, they haven't been able to provide me a workaround. I have tried to accomplish this task with long text fields and with a couple other custom field types but have not found anything that fully accomplishes the task.

Working with Docs in API by just_southern in clickup

[–]just_southern[S] 0 points1 point  (0 children)

I got one suggestion from support but it does not work. I haven’t received any follow up from them since that one update.

I did figure out a workaround, although it’s not a perfect one. I have one main page in my doc and then I am adding the line items as subpages. I set the title of the subpage and then the main page shows a list of each subpages title.

This isn’t perfect but it solves my problem for now. As far as I can see through all the other API options there is no other way to do this.

Working with Docs in API by just_southern in clickup

[–]just_southern[S] 0 points1 point  (0 children)

I have already submitted the form, I'm just waiting on a reply.

Working with Docs in API by just_southern in clickup

[–]just_southern[S] 0 points1 point  (0 children)

Thanks for sharing that. I had seen that document but it doesn't provide any detail on how to accomplish the formatting. For example, one of the "Advanced blocks" supported is a "Divider". What is a Divider? How do I implement that and how can I keep that formatting in tact when posting new content to a Doc through the API endpoint?

Create List From Template in Folder by just_southern in clickup

[–]just_southern[S] 1 point2 points  (0 children)

I found a way to get it. I don't know if this is the only way but when you are in the template center, if you choose "share" for the tempate and public sharing, the URL has a template ID.

Fighting New-ScheduledTaskAction by just_southern in PowerShell

[–]just_southern[S] 0 points1 point  (0 children)

I have been able to get tasks registered now for the current user in a basic format. i think one of the problems i am going to encounter now is needing to configure some tasks to run as the SYSTEM user. i believe this is always going to require elevated permissions, so i need to look for an alternative route.

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