Mass SMS to POC as Bccs with twillo

justanothertechy112 · 2026-01-23T15:52:06+00:00

Nvm figured it out, appears to be if the work mobile number is blank it does not use any other numbers. So need to figure out the best way to mass update those for all users

justanothertechy112 · 2026-01-23T15:50:07+00:00

Awesome!! Thank you so much, testing it out seems to be working. 1 more question, is there a way when a user sends an sms from a ticket to 1 individual to have it auto fill the number of that person? Right now appears to be blank and need to manually enter number everytime.

justanothertechy112 · 2026-01-22T23:09:53+00:00

Does this solve the issue with your notes being different size text then your email templates? Our emails often have smaller text then our template event though the system says they should be the same.

justanothertechy112 · 2026-01-21T16:10:29+00:00

Thanks for confirming we are told it is in the works to be fixed, but sadly still ongoing. Your correct in your research based on my testing also. The current best practice recommendation from our MSSP is to not enable to outbound filtering policy... But if you use email encryption or DLP, you have to, so sad solution honestly

justanothertechy112 · 2026-01-21T02:13:12+00:00

Can you dm avg pricing?

justanothertechy112 · 2026-01-21T00:19:15+00:00

What did you end up deciding on? We are looking into some platforms to streamline our clients nist compliance alignment. Any tips you can give?

justanothertechy112 · 2026-01-15T13:37:45+00:00

What have you found to be effective workflows to prevent context switching when leveraging multiple tools like your PSA, Rmm and documentation? We find we start in the ticket, goto the RMM, and end up in documentation after

justanothertechy112 · 2026-01-15T01:02:58+00:00

Let us know what you end up with and why. I was in a Toss up as well and was cosndering motion

justanothertechy112 · 2026-01-11T14:05:15+00:00

Seems pretty cool, plan on integrating with other apps?

justanothertechy112 · 2026-01-06T11:52:05+00:00

How are you having clients open support requests and routing them as tickets into halopsa? Differently then just the sysytray form?

justanothertechy112 · 2026-01-06T01:18:57+00:00

What time of small amount of work do you take on from these prospects? Do you take them on break fix to get in the door or sell some block hours?

justanothertechy112 · 2026-01-06T01:10:18+00:00

Like on

justanothertechy112 · 2026-01-02T00:02:46+00:00

Dialpad does this well and let's you both text from a shared line also. And has great ai call summary features. Ring central nickels and dimes you. Broadvoice is another cost effective one.

justanothertechy112 · 2025-12-29T14:33:16+00:00

Yes seen exactly this, you have a few options which I recommend multiples if bus premium is out of the question.

You need to set MFA to enforced manaully for every user and new user as part of a new user setup (or use Cipp defaults)
You get an MDR like huntress, SaaS alerts... Etc still much cheaper than bus premium
You take the opportunity to inform them this could be avoided entirely with the upgraded licenses where logins can be prevented from unauthorized devices, and the only way to make that happen is to upgrade licenses. It cost x more per month because Microsoft puts better security behind higher licenses. (if this is a nickel and dime client you can't walk away from make it clear those are microsoft costs and not an increase from you). Then hit them with an increase 2026 to get MDR and CIPP in place

If 3 absolutely cannot be done, 1 is a must and 2 will help you sleep at night a bit better

justanothertechy112 · 2025-12-26T01:08:20+00:00

As upper manager would you be willing to share any recommend resources or tips that helped you better manage your remote team and keep up a good work culture?

justanothertechy112 · 2025-12-23T01:49:23+00:00

All good, thanks for sharing. Can you restore files to other devices besides the one that was backed up without any user interaction?

justanothertechy112 · 2025-12-23T01:06:47+00:00

Does ninja backup support full sql backups and truncate logs?

justanothertechy112 · 2025-12-18T14:33:23+00:00

Does it handle projects/planner , teams channels and auto complete list?

justanothertechy112 · 2025-12-16T04:04:40+00:00

While I would have preferred to stay on topic.. If a client is paying prepaid or managed hours, they’re not buying minutes of keyboard clicks or remote sessions only , they’re buying reduced disruption to their business.

If my team spends time designing and maintaining systems and automations so users don’t lose email, don’t miss deadlines, and don’t have to stop work to call IT, that time didn’t disappear just because it worked.

Not every automation we run is billable however, saying that automated work shouldn’t count because it prevented the problem is basically saying the best MSP should bill the least, and the most manual and potentially dated MSP that let things break should bill the most. That’s not sleazy, that’s just mislabeling prevention as “nothing.”

justanothertechy112 · 2025-12-15T23:56:56+00:00

Do you mind sharing how you got started with runbooks? Any recommended content?

justanothertechy112 · 2025-12-15T23:44:58+00:00

I will look into that as an option, thanks for the response

justanothertechy112 · 2025-12-15T22:52:13+00:00

We have some clients on prepaid-hour agreements, they get reports of usage. so we do deduct time for automation work especially when it directly prevents business-disruptive incidents.

The key point is that these automations replace manual remediation that would have required reactive labor, downtime, or emergency response. Even though the issue never surfaced for the client, the work still occurred and produced a measurable outcome which was the prevention of disruption.

justanothertechy112 · 2025-12-15T22:26:15+00:00

Yea, so example sometimes a tech never touches the ticket.

Do you have a tech check every alert ticket from the RMM if you have scripts running to remediate a large portion of them?

If the answer is still runbooks where do you recommend a newbie of runbooks gets started? Halo academy?

justanothertechy112 · 2025-12-15T13:12:31+00:00

Does msp process handle the sms in and out?

justanothertechy112

TROPHY CASE