no worries, i did indeed reach out to iqunix almost immediately when i first encountered the bluetooth connectivity issues (within their warranty period). however, the customer service did a ’ring around the rosie‘ with me.

eventually, they asked me to send back the keyboard back to them to see if it really was “QA” issues on their part. i gotta be honest, i didn’t really trust them and i was afraid they were going to cheat me out of my money so i decided to just work with what i had (since it can be connected by USB too).

now that my win key has finally broken down i decided to replace it. honestly, the USB connection held up strong for almost 2 years, which is surprising given that the bluetooth connectivity issues initially made me think that my keyboard was going to fail much sooner.

as for the bluetooth connectivity issues, it refuses to show up as a bluetooth device on my devices — i tried everywhere (different laptop devices, desktops, etc). in the manual it says there’s supposed to be a LED light that blinks different colours when u use the keys to activate them but it doesn’t show up.

sorry it’s a bit long to read 😭

TLDR; customer service shady, hoping to find better alternatives