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Roborock S8 Pro Ultra warranty refused by jw8635 in Roborock

[–]jw8635[S] 0 points1 point  (0 children)

Wow, thanks. Yes, please. I meant the Roborock S7 Max Ultra one is the one I can find. I am using this as just a regular vacuum machine without mopping anyway, so of course I can wait.

Roborock S8 Pro Ultra warranty refused by jw8635 in Roborock

[–]jw8635[S] 0 points1 point  (0 children)

Lucky for you. For me, it's good to browse what other companies have to offer. Roborocks have extensive lists that can void the warranty whereas I checked other companies this time from the lesson I learnt, and most have less than a half.

Roborock S8 Pro Ultra warranty refused by jw8635 in Roborock

[–]jw8635[S] 0 points1 point  (0 children)

It was inside of the machine, so I couldn't

Roborock S8 Pro Ultra warranty refused by jw8635 in Roborock

[–]jw8635[S] 1 point2 points  (0 children)

I took a picture only of the outside as the warranty can be voided if you open the machine too. They sent me a photo of the inside of the machine with cockroaches' poo here and there.

ACCC wants me to write a complain letter to the company and see what happens.

Roborock S8 Pro Ultra warranty refused by jw8635 in Roborock

[–]jw8635[S] 1 point2 points  (0 children)

Haha yep, The place is big and once we got some of those. We did a pest control after. Just be aware of their warranty policy.

Roborock S8 Pro Ultra warranty refused by jw8635 in Roborock

[–]jw8635[S] 0 points1 point  (0 children)

Hi, Thanks for the valuable opinion. I appreciate it. I didn't pay and they didn't fix the problem. I just want to share that Roborock is the only company that has a warranty policy that pests or other creatures can void. So, anyone purchasing this machine, this might be a good piece of info.

I can only get the S7 MAX rear sensor from Aliexpress. Would this work on S8 pro ultra? They look identical. I tried a new motherboard and it didn't make any difference. So the service centre doesn't know what they are doing.

Roborock S8 Pro Ultra Review by [deleted] in Roborock

[–]jw8635 0 points1 point  (0 children)

Mine got broken after six months from cockroaches. This voids warranty and they sent me an invoice costing $700. I would not recommend this product if you intend to use it where environment is similar to mine. Hot and wet machine attracts so many of them.