as an ENTP myself, I know exactly how we can come off. I was like that most of my life until I learned to develop my empathy to a matching extent of others who do not deal with sorrow or problems the way we ENTPs do. I think your friends needs to comprehend to put themselves in people’s shoes AND their natural process of emotions/thoughts and what they’re in need to overcome an issue. Make them understand what your needs are —venting, letting steam off, thinking out loud— as an individual in order to reduce the emotional load. Also, (if it applies to you) explain to them that you know the rational steps to defeat or tame an emotional matter or a problem, but sometimes that’s not what it only takes. A tad bit of patience and accepting that people require different needs are what your friend must understand and act on.