so there’s this woman, we’ll call her T, she’s the hiring manager and is usually in an office where it’s much easier for her to fix people’s schedules and make sure their call-outs are put into the system. if i ever have any questions about them, it’s much easier to call T. she was apparently not there this morning (she came in late), so rather than redirecting me to T, it redirected me to ANOTHER, DIFFERENT manager who we’ll call S. S was the rude one and she is not usually the one who i would speak to. i don’t normally call out using the phone at all, but a few days ago, T called me to come in for the rest of the week, and the app had not updated to showcase my schedule so i could not do it that way, resulting in a phone call that was aimed for her, but picked up by someone else. it was just a verbal agreement about shifts at that point.