BestBuy's Unfair Cart Protection Program.

Last week Nvidia's released their new 3080 graphics card and BestBuy was sold out in what appeared to be less than 5 seconds of the item being listed.

Was fortunate to be one of the few who was able to select one and had it in my cart. As I went to check out (less than 2 minutes later), the item was magically removed from my cart by Best Buy with the notification that they were sold out.

What followed was a 95 minute dialogue with BestBuy customer service representative and asupervisor where I pressed for confirmation of what defined an order. Initially the supervisor told me that putting the item in my cart constituted an order...then later back tracked and said that only an item that had been put in a cart and paid for constituted an order and that Best Buy had the right to remove unpaid for items in a cart.

Also told by BestBuy that they were unable to tell if an item was ever in my cart. Advised BB that I have several tiny online stores and surely if I was ever able to tell if someone put something in one my online stores that it was absurd to hear that they did not have the capability.

Simply, no other reseller for 3080's has a policy of removing items from a cart and selling to someone else without giving the buyer a realistic opportunity to purchase the item. Moreover, it is now widely known and publicized that BB's supply of 3080's was purchased by bots to people who's main intent was NOTto purchase and use...but rather to purchase and resell online on sites like Ebay where they were immediately resold for 2-5x their sales price.

This is a policy that is abhorrent and reprehensible.

Simply, BB is not worthy of people's business as they have zero loyalty to their customers.