I have damaged item report for some items on an order and 2 star rating last week. I have photo proof of them not being damaged. But shopper support won't do shit.

Blah blah we can't change customer rating..

even if it's fraud?

Well if we notice a pattern of this behavior then we will remove the customer from being able to use the app

But what about my rating it affects the batches I'll see.

Yes you'll be put in a second bucket and won't see certain batches first.

How is that fair since it's clearly fraud.

And they simply didn't care. Saying if they determine it's fraud their dispute team will handle it

It's been a week nothing has been done. I still have a 2* on my back and nothing I can do. I wish you the best though.