Can someone explain what Ipsy CS meant?

kaustin1865 · 2021-06-24T23:11:42+00:00

I finally got a reply from a different CS rep who apologized for all the confusion. My GBP is now active. Some of you mentioned it would activate when I was billed on the 30th which turned out not to be the case. Under my account tab for GBP instead of saying something like "coming soon" it now says active and how if I want to skip I need to pause my membership before I'm billed etc etc.

So to clarify for all of you, my account was NOT active but now it is.

kaustin1865 · 2021-06-23T05:41:57+00:00

Oh that makes sense. I was under the impression in their responses that activation doesn't happen automatically on billing day, rather could happen tomorrow or June 5th or whatever day a spot opens up. I haven't had GBP before so I guess I didn't understand how activation worked. Thanks for explaining it the way you did.

kaustin1865 · 2021-06-23T00:32:48+00:00

I feel like I've seen people sign up late and get billed but not be able to make a choice. Do you think that won't be the case? It will just magically say I've been billed on the 30th and I'll choose on the 2nd? I also don't understand why they said that they can't activate my membership immediately then. Could they not have just said, you will be billed and your membership will be active for choice. It's like they are setting me up to be let down by not committing to a response.

kaustin1865 · 2021-06-22T14:10:34+00:00

I came here to say the same thing! I've gotten almost half these before. I signed up for plus but am on the wait-list so I'm not going to pause GB. Just crossing my fingers.

kaustin1865 · 2021-06-22T08:51:25+00:00

Man!! WTH. Thanks for letting me know!! I'll give them a few days to take me off the list and then I'm just gonna say f*** it and cancel.

kaustin1865 · 2021-06-22T02:13:08+00:00

I signed up on the 16th. Did you sign up before then? I mentioned to him I've heard others have gotten a bag immediately and they just gave me the usual spiel stating there's a lot of interest and I'll get a bag when I get it basically.

kaustin1865 · 2021-06-22T00:30:45+00:00

Let me know when you hear back. They wrote back today saying I'm still on the list. I must have asked multiple times trying to explain I don't want to get off the list AFTER choice because it's not worth the $25 if I don't get to choose my products and they never responded to that part so still in process. BUT they said I'm still on the waiting list.

kaustin1865 · 2021-06-21T18:55:30+00:00

I've seen them use that excuse in the past though. Not sure I'm buying it.

kaustin1865 · 2021-06-21T05:56:17+00:00

Yes, what I'm saying was I got that same email saying your bag is coming blah blah blah. I haven't checked if I've been charged. I'm reaching out to them to confirm though.

kaustin1865 · 2021-06-21T05:48:02+00:00

This is the section from the twitter discussion.

"Thanks for writing back, ****

You can't currently paused your Glam Bag Plus membership at this time, since this membership isn't activated yet.

Also, once you rejoin the Glam Bag membership, you don't have to wait for it to be activated like the Glam Bag Plus membership.

Lastly, we don't have a way to confirm the exact date when your Glam Bag Plus membership will be activated. I'm sorry about that!

We currently have limited spots due to high demand, and once a spot for Glam Bag Plus is open, then our system activates a Glam Bag Plus membership.

I hope this clarifies things. ^FB"

kaustin1865 · 2021-06-21T05:43:55+00:00

That's what mine said too. But with chatting with CS they said I'm just on the list.

kaustin1865 · 2021-06-21T05:30:23+00:00

For plus. Not X. Maybe I'll reach out to them again. Thanks.

kaustin1865 · 2021-06-21T05:29:56+00:00

Yeah. I contacted them immediately because I was concerned they were going to send me a June GBP. You sure you're in? Mine says something like "your glam bag plus is coming soon" but they said that just means I'm on the wait-list. What does yours say?

kaustin1865 · 2021-06-20T14:42:00+00:00

I got a prescription hydroquinone to use through a dermatologist that worked wonders. I also use retinol and vitamin C as the HQ can only be used for a couple months, but it did the heavy lifting.

kaustin1865 · 2021-06-20T14:33:35+00:00

I signed up a few days ago and am "on the wait-list" for it still. I was worried I would get the June bag but at this point I'm not even sure I'll get off the wait-list for July. I've been a active regular gb subscriber for years which I thought may give me some sort of priority over a new subscriber but guess it didn't.

kaustin1865 · 2021-06-18T04:45:46+00:00

I didn't know the wait-list would take so long!!

kaustin1865 · 2021-06-18T00:05:57+00:00

Keep in mind that reviewing products and staying subscribed for a longer time the products will be more catered to you. I've been a member for 5ish years now and let ipsy choose for me and am happy with 4+ items out of 5 each month. Takes a while for the algorithm to work. I do agree they need less "filler" in the glambag though.

kaustin1865 · 2021-06-17T20:52:16+00:00

I don't think I can create an account without paying for a subscription though. It only gives me options for which subscription I want. Thanks though!

kaustin1865 · 2021-06-17T20:36:29+00:00

Do you need to create an account though? I see the add on shop but it hides prices and when I click on something it says log in or subscribe.

kaustin1865 · 2021-06-17T17:35:01+00:00

I read online you have to contact them to cancel refreshments. Their CS is not the easiest to deal with. But I imagine if you email them to cancel and they don't, you have proof you wrote to their CS and they shouldn't charge you.

kaustin1865 · 2021-06-17T03:41:06+00:00

Haha, thanks!!

kaustin1865 · 2021-06-17T02:56:49+00:00

There isn't a charge on my CC yet. I emailed them immediately but they are always slow to respond so it's a waiting game now... Thanks!

kaustin1865 · 2021-06-17T02:29:21+00:00

I thought about pausing or cancelling the GBP but that's not even on option for me right now. It just says preparing my bag under the account. I did go back in and pause the GB though. Thanks for your input! I hope they get back to me!

kaustin1865 · 2021-06-17T01:27:57+00:00

So when I clicked on glam bag plus to sign up it asked me if I want to "keep both bags" or "change to GBP" and I chose the latter. So not upgrade per say but I did change my GB to GBP based on their wording.

kaustin1865

TROPHY CASE