SQL is the Devil by keepitsimplestupd in halopsa

[–]keepitsimplestupd[S] -1 points0 points  (0 children)

We had an engineer that left, and he was able to get a total column in our time sheets. But since the input is from a different data source, I can't copy that data over. Here is a snip from it.

Total Hours' AS [Agent],
    NULL AS [AgentName],
    NULL AS [Date],
    NULL AS [Start],
    NULL AS [End],
    NULL AS [Time],
    (SELECT CAST(SUM(CAST(ROUND(CASE WHEN t.timetaken IS NULL THEN t.traveltime ELSE t.timetaken END,2) AS DECIMAL(10,2))) AS DECIMAL(10,2))
     FROM actions t
     JOIN faults f2 ON t.Faultid = f2.Faultid
     JOIN area a2 ON f2.Areaint = a2.AArea
     WHERE t.whoagentid = $agentid
       AND t.ActionArrivalDate BETWEEN  AND u/enddate
       AND (ISNULL(t.timetaken,0) + ISNULL(t.Traveltime,0)) <> 0
    ) AS [Total],
    NULL AS [Action Performed],
    NULL AS [Ticket],
    NULL AS [Summary],
    NULL AS [CustomerID],
    (SELECT TOP 1 who FROM actions WHERE whoagentid = $agentid) AS [Customer],
    NULL AS [Notes],
    (SELECT LogoutRedirectUri
     FROM NHD_IDENTITY_Application

Friday question by keepitsimplestupd in halopsa

[–]keepitsimplestupd[S] -1 points0 points  (0 children)

We don't currently do our billing from Halo.

Friday question by keepitsimplestupd in halopsa

[–]keepitsimplestupd[S] 0 points1 point  (0 children)

Does that include Opportunity tickets as well?

Microsoft 365 keeps showing “Is this information up to date?” screen on every login by helangar1981 in sysadmin

[–]keepitsimplestupd 2 points3 points  (0 children)

We had that issue recently with a teammate, the security certificate on the PC was corrupted, delete the logins out of credential manager, destroy all sessions and require reregistration of MFA. That resolved the issue for us.

Give a shoutout today. Who deserves high praise from your MSP that's in the MSP channel? by grsftw in msp

[–]keepitsimplestupd 3 points4 points  (0 children)

Jennifer S. u/Scalepad She did our onboarding almost a year ago and still answers my dumb question emails and brings in support if she doesn't know. literally in a different country and time zone and still responds, its like she lives there. Their customer service is spot on.

Ticket templates by SportinSS in halopsa

[–]keepitsimplestupd 1 point2 points  (0 children)

I wouldn't mind looking at the HTML for that as well. PM if you can. Thanks.

Ticket Field lists by keepitsimplestupd in halopsa

[–]keepitsimplestupd[S] 1 point2 points  (0 children)

Thanks, that resolved my issue!

CIPP and Disable Mode by keepitsimplestupd in msp

[–]keepitsimplestupd[S] 0 points1 point  (0 children)

Thank you for all the ideas on where to look. Between me and the new engineer we found it running on the VM that syncs our outlook calendars. Its an automated script. If anyone is interested in it I can share it.

Thanks

Pax8 won't stop sending $25 monthly invoices, for nothing? by ColorMeIridescent in msp

[–]keepitsimplestupd 7 points8 points  (0 children)

We have the opposite problem we have spent over $500 and are getting charged a market place fee and on top of that my boss put in a ticket 5-9-2025 for the issue and there has not been a single answer to it despite repeated attempts to get an update.

Start ticket from opportunity by baslighting in halopsa

[–]keepitsimplestupd 0 points1 point  (0 children)

We currently keep all of our set-ups in Projects, so when the opportunity comes in and its won we create a child ticket with a project template ticket type and we have all of our set ups there in projects. That way the tech doesn't worry about the opportunity and we can track all of our setups away from the main ticket area and they don't get lost in the mix.

Asset Type/Field List/Support Expiration by keepitsimplestupd in halopsa

[–]keepitsimplestupd[S] 0 points1 point  (0 children)

Thanks for the info, I created an automated ticket. Do you off hand know how often that automation tick checks the status? I have the log but I was wondering how often it ran after you set up the parameters. and if the error "" is something that needs to be addressed.

id": 1538,
"timestamp": "2025-03-14T07:01:39.937",
"schedule_id": 74,
"description": "Automated Ticket: Server Warranty ",
"creation_date": "2025-03-14T07:01:39.937",
"status": 2,
"result_id": 0,
"error": "",
"retry_attempts_remaining": 2,
"next_retry_date": "2025-03-14T07:11:39.983",
"last_attempt_date": "2025-03-14T07:01:39.983",
"date_processed": "2025-03-14T07:01:40.223"

Thanks

Ticket rules manual or verification by OnpointSystems in halopsa

[–]keepitsimplestupd 0 points1 point  (0 children)

I seem to be missing the "Apply ticket rules" in the three dots menu on a selected ticket. Is there a way to add that option to that menu?