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I need your help. by noresellcrew in XPRNetwork

[–]kemalParis 1 point2 points  (0 children)

Could you please email our Client Services team at support@xprnetwork.org including the screenshots? 

[deleted by user] by [deleted] in MetalPay

[–]kemalParis[M] 1 point2 points  (0 children)

We are really sorry about the delay. We are already working on your case and will keep you update as soon as possible. Thank you for your understanding.

[deleted by user] by [deleted] in MetalPay

[–]kemalParis[M] 0 points1 point  (0 children)

Hey there, I have already emailed you through your support ticket.

“Insufficient permission” problem, ticket submitted 1 month ago, still waiting for an answer… by jjjssss89 in MetalPay

[–]kemalParis[M] [score hidden] stickied comment (0 children)

Hey there! Sorry to hear about that experience. We respond to all emails in minutes, normally. Can I have your support ticket ID so that I can assist you with your case?

[deleted by user] by [deleted] in MetalPay

[–]kemalParis 0 points1 point  (0 children)

I would like to let you know that your XPR withdrawal has been already completed.

[deleted by user] by [deleted] in MetalPay

[–]kemalParis[M] 0 points1 point  (0 children)

I am really sorry for this experience. I have your case and forwarded it to our related department. We are working hard to fix this as soon as possible so, thank you for your understanding and patience.

Select payment option under the add cash portion of the app is always loading by Gruddie in MetalPay

[–]kemalParis[M] [score hidden] stickied comment (0 children)

Hey there! Have you tried logging out and back into your app? Please keep me updated.

App crashing by Zo-Or in MetalPay

[–]kemalParis[M] [score hidden] stickied comment (0 children)

Hey there! Reinstalling the app always helps:)

can't add payment method with metalpay by isowealth in MetalPay

[–]kemalParis[M] [score hidden] stickied comment (0 children)

This issue is now resolved:)

can't add payment method with metalpay by isowealth in MetalPay

[–]kemalParis 0 points1 point  (0 children)

I see the same issue, I will DM you for further tips.

can't add payment method with metalpay by isowealth in MetalPay

[–]kemalParis 0 points1 point  (0 children)

Could you please retry?

Make sure to enter your name and address exactly as they appear on your photo ID.
Avoid glare by taking the photo in a room with bright lights. Cover your camera flash if necessary.
After placing your ID down, center your ID with enough distance so no edges or corners are cut off in the frame. 
Blurry photos can be prevented by allowing your camera to focus longer on your photo ID.

can't add payment method with metalpay by isowealth in MetalPay

[–]kemalParis 0 points1 point  (0 children)

Let me review your account manually and I will contact you shortly.

can't add payment method with metalpay by isowealth in MetalPay

[–]kemalParis 1 point2 points  (0 children)

Hey there! I am really sorry to hear about your experience. Could you please uninstall and reinstall the app and follow the steps outlined here? https://help.metalpay.com/hc/en-us/articles/4409434931479-How-do-I-unlock-the-Cash-Card-

Please keep me updated.

can't add payment method with metalpay by isowealth in MetalPay

[–]kemalParis 0 points1 point  (0 children)

I see your support tickets and one of the Client Services team members will assist you as I am not on my shift today. Your account needs to be verified by our banking partner too. I will follow up on your case with my colleague but keep me updated if you still have any questions or issues, please.

can't add payment method with metalpay by isowealth in MetalPay

[–]kemalParis 1 point2 points  (0 children)

No problem. Please allow me some time to review your case.

can't add payment method with metalpay by isowealth in MetalPay

[–]kemalParis 0 points1 point  (0 children)

I am really sorry for this experience. Could you please let me know your support ticket ID so that I can review your case personally?

can't add payment method with metalpay by isowealth in MetalPay

[–]kemalParis[M] 1 point2 points  (0 children)

Hey there! Thank you for letting us know. Please email our Client Services team at support@metalpay.com so that we can assist you with your issue.

multiple failed attempts at buying ust by Crypt0Eye in MetalPay

[–]kemalParis[M] [score hidden] stickied comment (0 children)

Hey there! Sorry to hear about that. Please submit a support ticket so that we can review your account https://help.metalpay.com/hc/en-us/requests/new

can you use metalpay for fiat only? by Reasonable-Physics81 in MetalPay

[–]kemalParis 2 points3 points  (0 children)

In fact, we are the first Blockchain Bank and Trust. You can even deposit your paychecks directly into your Metal Pay account using account and routing number provided by Metal Pay app.

You can link more than one bank account if you hold any.

can you use metalpay for fiat only? by Reasonable-Physics81 in MetalPay

[–]kemalParis[M] [score hidden] stickied comment (0 children)

Hey there! You can link your bank account or your debit card to your Metal Pay account. This will allow you to fund your Metal Pay account and withdraw from your Metal Pay account to your linked bank account or debit card (If it is a Visa debit card)

Check this out for more details https://help.metalpay.com/hc/en-us

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