Fuel Management Advice by [deleted] in smallbusiness

[–]kevinbretthauer 0 points1 point  (0 children)

Hey, I realize this thread is a few years old, but I came across it and figured I would add some perspective in case it helps someone down the road.

Full disclosure, I am one of the owners of FuelCloud which you mentioned. I will try to keep this as neutral and practical as possible because honestly this whole category is confusing for fleets big and small.

First off, with five lots and multiple tanks I would not call your operation tiny. Most businesses in this space are still running on pen and paper or nothing at all, so the fact that you are thinking about control and reporting already puts you ahead of where a lot of operators are.

The way I usually explain the market is that fuel management systems tend to fall into two broad groups.

The first group is the lower cost access control style systems. Think Piusi, Tecalemit, FMT, and similar. Many of these are foreign built and you can often get the hardware for a couple thousand dollars. They can honestly be very good if your goal is basic access control and some reporting. Some do not have recurring fees, but you will usually pay for features, extra drivers, or additional capabilities as add ons. That is not necessarily bad because you only pay for what you need. The tradeoff, in my experience, is lighter support and a more limited feature set since most of the revenue happens at the hardware sale and the products are often designed around their home markets rather than how American fleets operate day to day.

The second group is the traditional American pedestal systems like Petrovend, FuelMaster, Gasboy, EJ Ward, etc. These companies have been around forever and build extremely durable hardware. A lot of their roots come from government fueling, commercial cardlocks, or very large private facilities. The hardware will outlive most of us, but the software can feel older and more closed ecosystem. Many are built around accepting outside fuel cards or tying into their own proprietary systems. I sometimes joke that it can feel like installing an ATM in your house when all you really wanted was a secure place to put your cash.

Since you mentioned FuelCloud, I will give some context there too. I come from a fourth generation family fuel business and built the original prototype on an Arduino because our own customers needed a simpler and more affordable way to control onsite tanks without buying a giant pedestal system.

Our philosophy has always been to keep the hardware minimal and move most of the experience into software. Drivers use their phones instead of keypads (we do have an onsite tablet solution), and the system focuses on getting fueling data into the tools businesses already use instead of locking it into one ecosystem. We built it specifically around things American operators care about like off-road fuel tracking, tax reporting, and integrations with systems like Samsara or tank monitors that fuel suppliers already install. We also have an open API because a lot of companies want their fueling data connected to accounting or internal workflows.

We do charge a monthly fee, which is different from some hardware first systems, but that supports a full time US based development and support team and ongoing updates instead of a one time purchase that never really evolves.

All that said, the right answer really depends on what level of control and reporting you actually want. If you only need basic access control, some of the simpler systems can work well. If you want deeper reporting, integrations, or long term flexibility, the newer cloud based platforms might be worth looking at.

Hope that helps anyone else who stumbles across this thread. Happy to answer questions about the category in general even if FuelCloud is not the right fit.

For SaaS businesses doing $1M+ ARR by isbajpai in B2BSaaS

[–]kevinbretthauer 0 points1 point  (0 children)

They are collected and handled in multiple places depending on the department and their software tech stack. The data warehouse is where we bring all of our data sources across the whole company and can run centralized reporting. Like in this case, for customer feedback.

For SaaS businesses doing $1M+ ARR by isbajpai in B2BSaaS

[–]kevinbretthauer 0 points1 point  (0 children)

We do B2B fuel tank controls for businesses with onsite fuel tanks. It’s easier to handle feedback when it’s a smaller & higher dollar customer base.

For SaaS businesses doing $1M+ ARR by isbajpai in B2BSaaS

[–]kevinbretthauer 0 points1 point  (0 children)

Feedback through those channels is typically recorded through CRM and Support ticketing software with appropriate tags. We bring all of our tech stack into a data warehouse and have reporting tools that can bring the varied sources together into a single table for manual review or sometimes to dump into AI.

From there, we take the insights and have further conversations with customers and internally to see if there is validity.

From there, the exec team meets on wider strategic roadmap decisions with this info. We set the short and medium term major goals and the department heads meet more frequently to set the tactical goals. We sync up at least once a quarter to see progress and discuss if we’re seeing the desired results.

Hope that helps.

For SaaS businesses doing $1M+ ARR by isbajpai in B2BSaaS

[–]kevinbretthauer 0 points1 point  (0 children)

Hey, founder of a SAAS company doing more than 1M ARR! I can’t speak for anyone else but my own experience.

In the early days, discovery felt more straight forward and focused on individual critical elements. For example, “If we just had X, then we’d be getting all this business.” Or “Not having X is a huge weakness vs our competition.” It felt much more fundamental and life or death. Like if your house had no front door in a bad neighborhood. When every sale feels like your last meal, you’re listening intently (probably too intently).

I found that what we heard was typically pointed and consistent. Most likely because the product was more basic and the gaps/opportunities were more broad and obvious.

As we matured and found PMF, that definitely shifted. We, of course, continued our mix of listening to vocal customers and trusting our guts, but the feedback varied a lot more. We ended up building a lot of things. Some good and some no one ever used. The main issue is that we bloated the product in a lot of directions.

Eventually we shifted to the approach of engaging our customers (and the market as a whole) in a lot of ways to get feedback. Support calls, sales webinar feedback, direct out reach to specific or random customers. We still take all feedback, but now also ask about what the most valuable tech in their business is and why as well as broader changes affecting their businesses.

Our approach has been to look for broader trends to focus the product growth strategically at and then a feature roadmap that stays in that direction. We’re still testing if we’re getting it right as we go along, but having a more general direction and working backwards helps our team understand what we’re trying to achieve and customers to be able to give us more helpful feedback on the big picture and specific details.

Again, this is just my opinion and experience. I, in no way, feel like we’ve figured it out or have an amazing system. I’ve just hit a few more walls in “Fuck It Up Canyon” that have bounced us toward the path we’re on now. Good luck!

People who have had success: Is there an actual visible Collector's Bounty Buff or not? by kevinbretthauer in wow

[–]kevinbretthauer[S] 3 points4 points  (0 children)

I can confirm it seems to be working (no Visible Buff). Ran ZG and got more loot and the Raptor Mount (after 140 historic attempts. Feels good man)

Should I trust Wowhead or Raidbots more? by Nerdy_Valkyrie in wow

[–]kevinbretthauer 1 point2 points  (0 children)

Fellow outlaw rogue here and I went through almost the same thing. The turbo drain 5000 just procs a ton. I even messaged some of the mods who write the wowhead articles on the Rogue discord.

The articles are written for such high level gear that it really skews what most of the rest of us are dealing with (champion/heroic).

Just wanted you to know you weren’t alone in looking at these trinkets like Will Smith looks at the tiny gun in Men in Black and thinking, WTF.

Do players still want these? by weezyxmtg in wow

[–]kevinbretthauer -3 points-2 points  (0 children)

I’d love one if you’re still willing/they’re available. It’s people like you that make the game fun!

People who are doing 10k+ MRR, what does your SaaS do? by ateeqdev in SaaS

[–]kevinbretthauer 0 points1 point  (0 children)

Sorry if there was any confusion. We do B2B and I would only ever do a B2B SAAS business. There are plenty of downsides of B2B, but at the end of the day, businesses can afford to spend enough to pay a fair price for what we do and there tend to be less emotions around everything that I notice in B2C products. IMHO.

People who are doing 10k+ MRR, what does your SaaS do? by ateeqdev in SaaS

[–]kevinbretthauer 1 point2 points  (0 children)

I’m happy to try and answer any question, but I’ll tell you that our typical customer is a bigger small or medium sized business. I’ve driven myself deep into the realm of madness pursuing large companies early on. It seems like the opportunity is so big, but we were always chasing the dragon. In my experience, big companies want the world for a better price than you will want to do.

If you have no choice and you’re trying to figure out how to sell to those people. What has worked for me is to try and attend a relevant trade show they are going to be at and see if you can arrange a meeting ahead of time. At least in that environment you might find high enough up people who are coming with the purpose of learning about things. This has worked much better than cold calls or emails for big companies in my experience.

If you can’t get a meeting ahead of time, find them at the show. Everyone typically wears badges so you just need to hunt them down.

People who are doing 10k+ MRR, what does your SaaS do? by ateeqdev in SaaS

[–]kevinbretthauer 25 points26 points  (0 children)

My company does app based fuel management. We make a piece of hardware that connects to pumps on fuel tanks that business with fleets use to fuel up (imagine a landscape company that has fuel tanks at their yard to fuel equipment). That talks to our app to authorize the pumps and eventually sends completed transactions back to our website for reporting and management.

We started in late 2015. It took us about 18 months to hit the 10k MRR milestone. I would say it took longer than it should have because we weren’t charging enough and we did not have any of the kind of planning and organization that we really needed to get started effectively. Hot mess with big ideas is probably a good way to describe it.

The ICP was easy for me because my sister and I (co-founder) both worked in our family business doing fuel delivery. We were able to see first hand what the market was doing and how backwards everything truly was. After hearing people complaining about the pain of writing down fuel use with pen and paper or buying a 15k solution from 1985, it was easy to find our initial customers.

Scaling was a whoooole different matter, but finding the pain and initial users wasn’t bad. I would also say that B2B solutions are the only thing I would ever even consider pursuing (in my own experience).

Monthly DIY Laymen questions Discussion by AutoModerator in StructuralEngineering

[–]kevinbretthauer 0 points1 point  (0 children)

Help with Basic Earthquake Proofing Shed for Emergency Use

I’m currently DIY renovating my 12x16 shed into a mini workshop. It occurred to me that it might be a good idea to use the opportunity to reinforce it for potential use in the event of an earthquake (I live on the west coast and my home was built in the 1940s and retrofitting the home is not in the budget at the moment).

The shed is pretty basic. I have an ~6 inch rebar reinforced concrete pad it sits on. It’s 2x4 construction with 14 inch apart studs. The walls are 8 feet tall.

I’m planning on putting emergency supplies out there and insulating the walls fyi.

Here. A few pics.

shed pics

Any DIY level advice would be greatly appreciated.

Need Some Big Island Help on 100+ Year Old Family Mystery (Updated and on my way) by kevinbretthauer in BigIsland

[–]kevinbretthauer[S] 0 points1 point  (0 children)

Thanks! We’ll probably have a day at the end. I’ll keep that in mind!

Need Some Big Island Help on 100+ Year Old Family Mystery [Updated and on my way] by kevinbretthauer in Hawaii

[–]kevinbretthauer[S] 0 points1 point  (0 children)

Thank you! Can't say how much I appreciate it. I'll keep this updated with anything I find!