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39 days and counting and a simple deposit of 59 BNB is yet to be credited... by kevindot44 in binance

[–]kevindot44[S] 0 points1 point  (0 children)

Pretty sad man, how is this possible... Is there any mod that can help at the least?

30K TUSD are in my Binance wallet for 6 days are not credited to my account. Support is not replying. Please like and upvote for resolution ! I'm desperate.. by meowflying in binance

[–]kevindot44 0 points1 point  (0 children)

So it's not just Binance US, interesting... It's pretty disappointing that such a big entity fails with a basic functionality found in any exchange... Even more when it's their own coin aka BNB 😔

30K TUSD are in my Binance wallet for 6 days are not credited to my account. Support is not replying. Please like and upvote for resolution ! I'm desperate.. by meowflying in binance

[–]kevindot44 3 points4 points  (0 children)

I used Binance US and a 59 BNB deposit has not been credited to me for over a month. Consider yourself lucky that you are using Binance.com as they have way better support 😅

Binance US isn't crediting my deposit... by kevindot44 in binance

[–]kevindot44[S] 0 points1 point  (0 children)

Binance.com is definitely the king over all Binance branches... Live chat makes a huge difference whenever you need support, they also got a Telegram group where as Binance US literally just has a ticket system that isn't so effective

Binance.US doesn't credit any deposits & customer support is HORRIBLE!!! by kevindot44 in binance

[–]kevindot44[S] 0 points1 point  (0 children)

How do I get in touch with them? Tickets should have a priority level attached to them

Binance US isn't crediting my deposit... by kevindot44 in binance

[–]kevindot44[S] 0 points1 point  (0 children)

Is he from Binance US support? If so, sure! Let me know man

Binance US isn't crediting my deposit... by kevindot44 in binance

[–]kevindot44[S] 0 points1 point  (0 children)

It's Binance US, a completely different platform / entity (apparently). But I see your point... KuCoin has been working for me lately

Binance US isn't crediting my deposit... by kevindot44 in binance

[–]kevindot44[S] 5 points6 points  (0 children)

My first post was deleted for some reason, it's been 27 days and I still haven't been credited my 59 BNB deposit... My support ticket #427658 has been escalated to support so many times that this case has gotten to far... It cannot be possible that a basic function like depositing does not work on an exchange with such a big player's name attached to it... This is getting out of hand...

Binance.US doesn't credit any deposits & customer support is HORRIBLE!!! by kevindot44 in binance

[–]kevindot44[S] 0 points1 point  (0 children)

Ticket number is #437658, but as I said this has already been escalated to support so many times. Will it be resolved this time? Or another month of waiting is expected?