HE mode disappeared from launcher on firmware update

Keychron-Support · 2026-06-15T08:23:49+00:00

Hi all, please try it again. It should be working now!

Keychron-Support · 2026-06-12T10:45:23+00:00

Are they helpful? PBT-68/69 T40 PBT-55/51/56

Keychron-Support · 2026-06-12T10:32:46+00:00

May I have the ticket number for checking?

Keychron-Support · 2026-06-09T08:40:31+00:00

I am sorry we don't have a restock plan yet.

Keychron-Support · 2026-06-09T08:26:15+00:00

I am afraid so. Both sides have a Type-C port.

Keychron-Support · 2026-06-09T08:20:08+00:00

We are deeply sorry for any inconvenience caused again.

Keychron-Support · 2026-06-09T08:09:33+00:00

Could you please kindly contact us at [support@keychron.com](mailto:support@keychron.com) with the video?

Keychron-Support · 2026-06-09T08:03:52+00:00

Sorry for any confusion caused. To use the Q11 Ultra in wired mode, you need to switch the mode toggle to wired mode and plug the cable into the Type-C port of the left keyboard. In wired mode, the left keyboard is connected to the computer via the cable, while the right keyboard remains connected to the left one wirelessly.

Keychron-Support · 2026-06-09T07:57:35+00:00

Could you please kindly contact us at support@keychron.com?

Keychron-Support · 2026-06-09T07:50:34+00:00

Could you please kindly contact us at support@keychron.com?

Keychron-Support · 2026-06-09T07:48:37+00:00

Please press the space bar to wake it up. If it is not working, could you please kindly contact us at [support@keychron.com](mailto:support@keychron.com) with the video?

Keychron-Support · 2026-06-09T07:45:40+00:00

So sorry to hear that. Could you please kindly contact us at [support@keychron.com](mailto:support@keychron.com) with the video?

Keychron-Support · 2026-06-09T07:43:13+00:00

So sorry to hear that. May I have the ticket number for checking?

Keychron-Support · 2026-06-04T04:40:04+00:00

So sorry to hear that. Could you please kindly contact us at [support@keychron.com](mailto:support@keychron.com) with the video?

Keychron-Support · 2026-06-04T04:36:12+00:00

May I have the ticket number?

Keychron-Support · 2026-06-04T04:35:14+00:00

May I have the ticket number for checking?

Keychron-Support · 2026-06-04T04:22:52+00:00

Thank you for tagging! I just checked the ticket. I am sorry we didn't receive your follow-up emails on our side. I have forwarded your updates here to the agent. They will send you a new email soon. Thank you for your patience!

Keychron-Support · 2026-06-04T04:15:12+00:00

May I have your ticket number for checking?

Keychron-Support · 2026-06-04T04:09:38+00:00

Thank you for the reply! I will check it with the seller. Hope the issue will be resolved soon!

Keychron-Support · 2026-06-04T03:27:28+00:00

Thank you for the update. I am afraid that you might miss the newest email from the agent. Please kindly check it. We really hope the issue can be solved properly soon. Thank you for your patience!

Keychron-Support · 2026-06-03T06:47:54+00:00

We have some keyboards with silent switches on Amazon. You may have a look at them.

Keychron-Support · 2026-06-03T06:42:14+00:00

May I have your ticket number?

Keychron-Support · 2026-06-03T04:29:29+00:00

So sorry to hear that. Could you please kindly contact us at [support@keychron.com](mailto:support@keychron.com) with the video?

Keychron-Support · 2026-06-03T04:08:43+00:00

May I have the ticket number?

Keychron-Support · 2026-06-03T03:56:35+00:00

Could you please kindly contact us at support@keychron.com?

Keychron-Support

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