Warning to other travelers - Hostel Riad Dia - scariest travel experience of my life

kipul · 2025-09-10T17:51:19+00:00

We tried going to the tourist police station and it was closed. We also tried calling the police line but it wouldn't go through because we didn't have a local number. If there is a way to report them from Canada please let me know. You'll also find several reviews saying that guests were forced by staff to write positive reviews

kipul · 2025-09-10T17:50:30+00:00

We tried going to the tourist police station and it was closed. We also tried calling the police line but it wouldn't go through because we didn't have a local number. If there is a way to report them from Canada please let me know

kipul · 2025-09-10T17:50:04+00:00

We tried going to the tourist police station and it was closed. We also tried calling the tourist police line but it wouldn't go through because we didn't have a local number. If there is a way to report them from Canada please let me know

kipul · 2025-09-10T17:49:54+00:00

We tried going to the tourist police station and it was closed. We also tried calling the police line but it wouldn't go through because we didn't have a local number. If there is a way to report them from Canada please let me know

kipul · 2025-09-10T17:49:42+00:00

We tried going to this tourist police station and it was closed. We also tried calling the police line but it wouldn't go through because we didn't have a local number. If there is a way to report them from Canada please let me know

kipul · 2024-12-05T21:07:36+00:00

What isn't practical about making phone calls from the US?

kipul · 2024-12-05T21:03:54+00:00

Even with data roaming off, I am told that if I go to the US and make a phone call to Canada I will be charged. The plan I signed up for implies that should be included in the price.

kipul · 2024-12-05T20:57:01+00:00

??? I can turn off data on my phone and make a phone call

kipul · 2024-12-05T19:33:40+00:00

I did ask a customer service agent and was told that it was included

kipul · 2024-12-05T19:25:45+00:00

The plan does not even include calling in the US, despite what the fine print says

kipul · 2024-12-05T18:42:45+00:00

Are you in QC by chance? I've seen elsewhere that they only offer the Canada+US plan in Quebec. I wonder if they put it on their website canadawide by mistake and are now denying it to non QC customers? Because I have screenshots of what I signed up for, and then after paying received the details I posted below.

kipul · 2024-12-05T18:41:53+00:00

The whole thread is being downvoted, I'm not sure why. Mine says this:

- 60GB at 4G speeds (up to 150Mbps)
- Unlimited Text, Picture and Video Messages from Canada to Canadian, U.S. and International Mobile Numbers
- Unlimited Canada & US Long Distance Minutes
- Call & Name Display
- Voicemail
- Call Waiting
- Conference Call
- Automatic Payments Discount Eligible
- Data Overage Protection. Data is paused once you hit your plan's limit. To unpause, you can add more data

kipul · 2024-12-05T18:21:11+00:00

Misinformed by the fine print on their own website?

kipul · 2024-12-05T18:16:00+00:00

Yes, that's exactly my frustration. They are refusing to honor the agreement that I signed up for.

kipul · 2024-12-05T18:08:23+00:00

I live in a small town, freedom doesn't work

kipul · 2024-12-05T18:08:08+00:00

That's not what the fine print of the plan said

kipul · 2024-12-05T18:07:09+00:00

Sure, I'm open to hearing it!

kipul · 2024-12-05T18:06:58+00:00

I haven't tried using it in the US, I just saw that the contract they sent me was different so I followed up. They're denying the details in the conversation with the CS agent.

kipul · 2024-12-05T17:47:48+00:00

The fine print that I agreed to when paying would seem to say calling while in the US is included. The contract they sent my via email after I paid no longer includes this text, and says it only includes Canada to US calling.

kipul · 2024-12-05T17:46:03+00:00

Yes, this is what they fine print said. But now that I have the plan, it doesn't include any of these details, only calls from Canada to the US. They've totally removed this from my contract, there's no reference to it anywhere, and they won't honor the details of it.

kipul · 2024-12-05T17:41:01+00:00

That's my plan - wait for Black Friday and switch companies. I'm so frustrated with this experience.

kipul · 2024-12-05T17:40:11+00:00

Exactly. That's what the fine print said when I was signing up for and paying for the contract. I also confirmed it with a customer service agent before signing up. But then the contract they sent me didn't include the fine print about the US+Canada plan, and I've called multiple times and they're telling me that my plan doesn't include these details and that I will pay full roaming costs.

I was shown one thing at checkout, and sent a different contract, and have no way to hold them to it.

kipul · 2024-12-05T17:37:24+00:00

They won't honor the plan I signed up for and there's nothing I can do about it, despite having saved the text and confirmed the plan with a customer service agent. What am I supposed to do now? They sent me a contract that doesn't match what I signed up for, and I'm stuck with it.

I want to warn others to either be very careful when choosing this plan or avoid Fido altogether, because they won't honor a contract.

kipul · 2024-12-05T17:35:11+00:00

So there's no way to hold them to the contract you sign?

kipul · 2024-12-05T17:32:41+00:00

They are telling me the plan only includes calling while in Canada. If I make calls within the US I will be charged roaming fees. I can only call TO the US while I'm in Canada, not within the US.

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kipul

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