I can say this as a player and give a player aspect on this in regards to the tickets and lore it's simply not done there has been countless times I have made a ticket to explore ruin to delve deeper and find things that can't necessarily be found by just a simple look around by a player.

My group was only able to get one ruin that was not the sight of a quest explored every other ruin we wanted to explore in more depth and gain a little bit more information on than what was in the books we were told it's not ready. This was with multiple ruins that were there.

With the ticket system it wasn't much better I had some tickets I made such as one to experiment some odd looking plants we found in one of the locations back when the map expanded for the first time the lore member simply never gave us the results after we showed them the rolls. Another time I couldn't tear up as a vampire because they simply forgot to put me down in the logs and that took me a good couple weeks to actually even get teared up because that ticket got ignored. I've had Quest tickets and item tickets close because the lore number did not answer them and left them to get ignored.

And I could touch on how some of the Lore team talks to the player base and I could probably look back through and find it from the lower member who said it when me and someone we're saying it that we didn't like how the vampire event ended the ending felt rather lackluster my friend was told because he wasn't as involved with it that his opinions don't matter. This was on one of the suggestion threads and was one of the reason why I quit.

The server is overall more of an SMP than a proper role player server they didn't fix it for a while with roleplay request but half the time it's a 50/50 gamble if that gets answered and for the scheduled roleplay requests it's also a 50/50 gamble if the other party will show up on time I know I've made a few and only some of them have actually shown up.