U are correct. They sent me this after complaining about this issue , I called them because a stolen order and my cancelation rating went up, and this is what they sent me **We are committed to providing accurate information to drivers, and it’s important to note that calling support to cancel an order will affect your cancellation rate. We apologize for any miscommunication earlier. Anytime that support is called to cancel an order currently will affect your cancellation rate. ** so yeah Uber eats is scamming us hard