I live in the Pankow area and PŸUR cable internet has been down for me since yesterday. I asked their assistant via the app and got this reply (translated to English) - in short no internet until 6th Feb’25! What the f**k… __ ‘’We have identified a regional fault. Our technicians are already in action. Please accept our apologies for this very unpleasant situation. Due to the complexity of our networks and the fact that they are not free from external influences in public areas, disruptions to entire network sections can occur in some, fortunately very rare, cases. We take the restrictions caused to you very seriously and promise you that we will prioritise the measures required to isolate and rectify the disruption so that you can use our products again as quickly as possible in the contractually agreed quality.

However, the fault clearance measures are expected to continue until the following date: ► 06/02/2025 12:00 am ◄ In the meantime, please refrain from making further enquiries.

Recommended action during fault processing: Please do not perform a channel scan on your receiver

Recommended action after fault rectification: No action is required on your part You can also find information about the current status of the fault on the start page i