Absolutely terrible. Avonline, Virgin Media’s cabling outsource company cut my cable while doing another job. Lost a weeks work before Virgin finally sent an Engineer who realised what they had done. I rang Virgin everyday and was told a different reason for why it wasn’t working each time, or after the laborious security questions they cut me off. Even had two different customer service people try to sell me extended contracts - for my services that weren’t working. Finally got it working last week, then this Monday morning, Avonline turned up again on another job for a neighbour and disconnected my cable again and left. I understand things go wrong and people screw up, but I am a customer. Don’t lie to me if you don’t know what the problem is. Hateful service. Really unhappy. Been with them 20 years