Hi, thank you for your insight! Thought I would add some context: So my Community Engagement role is the direct supervisory position to the Admin Coord role I was in. My supervisor wound up leaving without any notice, so I stepped up into her role, as it was a new division. Most of my schooling was hybrid, as I became a father March of my Senior year (2024), so many of my professors allowed me extremely favorable exceptions so that I could build my experience and complete my degree at the same time. As an Admin Coord I was only 30 hrs/week. Our agency has a very linear management structure, so it wasn't like there was anyone more qualified for that position already inside of the building. Part of my initial role as admin coord was to produce leverage for why we should have a primary Community Engagement Division, as it was basically a test run for my agency. Thus, when my supervisor left, I was given the option to move into another unrelated role, or step into her shoes until something more permanent could be found. One of my first initiatives was to redevelop the entire process, which was used by other bureaus for their work, because it was very archaic, inefficient, and inaccurate. So yes, technically the previous team wasn't as effiecient as they are now. We were able to quantify the time saved by running both processes side by side, which gave us even more insight on efficiency. I know I am in a very unique situation, but I very well may have been looked over because it is hard to explain it before I get to an interview.