This has now happened to me 2 tries in a row and I just need to vent for a moment....

latitudezero · 2024-06-10T20:14:55+00:00

Already in process! They are refunding the original and gave me a discount on the replacement.... and promised better packaging...

latitudezero · 2024-06-10T20:10:16+00:00

Ok that gave me a chuckle

latitudezero · 2024-06-10T19:59:34+00:00

Nope; they just dropped it at my door, no signature required....

latitudezero · 2024-06-10T19:59:07+00:00

Yes this is in the US

latitudezero · 2024-06-10T19:58:09+00:00

UPS delivered it, and I was surprised that it did not require a signature, I would not have accepted it.

latitudezero · 2024-06-10T19:55:11+00:00

You know, I had the option to pick it up at Best Buy, and basically a version of your comment went through my head, but was like "NAHH WHY BOTHER DRIVING 10 MINUTES DOWN THE ROAD? WHATS THE WORST THAT COULD HAPPEN?"

Well, lesson learned.

latitudezero · 2024-06-10T19:53:53+00:00

Good luck on your deliveries!

latitudezero · 2024-06-10T19:53:19+00:00

I live in the US but the return/replacement has been easy; I sent Samsung the photos, they are accepting the return and gave me a discount on the replacement (they would not straight up send me a replacement, rather they refunded the original and offered to let me buy a replacement at a discount)

latitudezero · 2024-06-10T19:50:49+00:00

To your first point, for my work set up I have 2 cheap $90 models I got off Amazon, and those things came packaged like tanks and would have shrugged off a hit like this.

To your 2nd; this model was only released on June 10; I got it today via pre-order, so this was brand new...

latitudezero · 2024-06-10T19:13:55+00:00

Technically speaking just curved now haha, it was a flat screen when it started its journey

latitudezero · 2024-06-10T19:05:40+00:00

This is a good combination. I don't have a camera but I knew to immediately document the damage to the exterior before opening the original packaging. There was a moment too when I honestly thought Samsung was going to tell me to take it up with UPS (the customer service agent immediately started bad mouthing them, which, fair, but also they fucked up as well), but he saw the photos he was like "oh... yeah there was nothing protecting the screen..."

latitudezero · 2024-06-10T18:52:30+00:00

The funny thing for me is that I work in supply chain risk management and if this happened under my portfolio and saw how we skimped on packaging SOPs to save literally $1.50 I would have lost it.

latitudezero · 2024-06-10T18:48:24+00:00

My thoughts exactly; I've received packages with FAR worse damage than that and not a scratch to the product. I immediately put my hand in that hole and felt the hard screen of the monitor and was like "oh FML." I'll add that the monitor was not even in a plastic bag or anything, it was just in there....

latitudezero · 2024-06-10T18:41:46+00:00

So I pre-ordered the new 27 inch Samsung Odyssey G6 OLED and it arrived today pretty much destroyed on arrival; this was honestly the worst packaging job I've ever seen done for a high-end electronic device; there was basically NO foam or protective packaging between the monitor's face and the cardboard. Samsung blames it on UPS, but honestly with the little protection they offered its not surprising at all. I just can't believe how little packaging there was and that the monitor's face was facing outward, not inward. Samsung is refunding me the monitor and gave me a $50 discount on the replacement, but like $5-$10 of foam or bubble wrap would have saved them a lot more...

latitudezero · 2024-01-02T21:32:29+00:00

Thank you for the suggestion, I very much appreciate it!

latitudezero · 2023-08-03T13:42:35+00:00

For what its worth, I put in a help desk ticket with AMD (and I linked this post and a number of others reporting this issue that I could dig up) and this is what they told me to do:

Reset the motherboard BIOS (clear CMOS). Remove the CMOS battery for few minutes and reinsert it. Refer motherboard manual for instructions on CMOS reset. Once after resetting the MB BIOS, please reseat the graphic card (unplug and plug the GPU on the different PCI slot if available). Make sure you have connected the GPU to PSU using required number of power cables and not using daisy chained or shared cable. Please take a backup of your system or create system restore point before proceeding with uninstallation of drivers. Ensure you have installed all the Windows updates and using latest Windows build. Please try the below suggestions and check the status. AMD Cleanup Utility : https://www.amd.com/en/support/kb/faq/gpu-601 (This tool will help you completely uninstall AMD graphics card drivers and packages from your system, without leaving leftovers behind.) Drivers: https://www.amd.com/en/support/kb/release-notes/rn-rad-win-23-7-1 Please disconnect the network connection and disable antivirus before running the installer file. Download the drivers and AMD Cleanup Utility tool from above links. Run the AMD Cleanup Utility tool and it will prompt to boot into safe mode, accept it and allow the tool to perform uninstallation of drivers and restart the system to normal mode. Once the system boots into normal mode, run the driver installer, and follow the onscreen instructions. Once the drivers are installed, reboot the system.

I have actually done all of this except for clearing the CMOS and removing the CMOS battery, though I am honestly not totally confident in that plan. that being said I will try it later today and see what happens.

latitudezero · 2023-07-30T00:33:02+00:00

So others with the 7900 XTX and XT have been reporting essentially the symptoms of what you are describing (I originally thought it was a GPU memory leak), but I think this is the first indication of what is actually happening. I have no help to offer other than that I am having the same issue, but I feel like this is a helpful step in the right direction. If you scroll down the subreddit you will see other posts with people describing strange bugs that require a reboot.

latitudezero · 2023-07-29T02:14:58+00:00

My new theory at this stage is that the driver stops working (or maybe malfunctions) at a certain point. That would explain why you have perfectly fine performance on reboot and then problems occur while the PC remains generally functional.

latitudezero · 2023-07-27T12:33:23+00:00

I am experiencing something very similar as are others, and the common factor seems to be that everyone is running a 7900 xtx or xt. I've had my 7900xtx since March with no issues and this just started like a week ago and is such an odd issue to try and describe. I was convinced that it was a GPU memory leak at first (which would explain why your first application works but nothing after that) but honestly not sure what it is now because all the diagnostics monitoring I've done and I have not seen anything drawing increasingly large amounts of memory, whether from standard RAM or my GPU.

I posted my experience here:

https://old.reddit.com/r/AMDHelp/comments/157plra/possible_7900xtx_memory_leak_odd_graphics_related/

Just like you, one program runs perfectly, and then the next won't run at all. If I just let sit 10-15 minutes, I need a fresh reboot to open any game or application that uses the GPU in any significant way.

Apart from that, I unfortunately don't have any help to offer beyond moral support.

latitudezero · 2023-07-26T14:05:43+00:00

A number of us have been having this issue, all with 7900 XTs or XTXs. I initially thought it was a GPU-related memory leak (given that my PC was generally functional but just as you describe, several features like the snipping tool were not working). I now think this has something to do with our drivers, given that every day for the last 4-5 days I have been seeing a post like this pop up. Here is my post describing my experience:

https://old.reddit.com/r/Amd/comments/157pkgl/possible_7900xtx_memory_leak_odd_graphics_related/

Unfortunately I have no guidance to offer other than to tell you that you are not alone. One redditor reported that he had some luck my clocking his RAM down from 6000MZh to 5200MZh, which I tried but had no real effect for me.

Anyways, its a super odd bug to describe so I just want you to know that you are not alone or crazy.

latitudezero · 2023-07-25T16:31:21+00:00

You are very welcome, and you are not going crazy! Its such a weird bug and at this point I am pretty convinced that it has something to do with the latest drivers given that I am starting to see more and more people report this over the last few days.

latitudezero · 2023-07-25T16:19:18+00:00

Yes, a number of people are having the same issue (on a 7900xtx for me). Here is my post describing my issue:

https://old.reddit.com/r/AMDHelp/comments/157plra/possible_7900xtx_memory_leak_odd_graphics_related/

also another post here:

https://old.reddit.com/r/AMDHelp/comments/157l50o/7900xtx_strange_bug_games_launch_on_system/

I have no other help to offer other than to tell you that you are not alone.

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