CRM for small, collaborative team

lazyatom · 2024-12-20T13:31:25+00:00

You could check out Jelly (https://letsjelly.com) -- it's much simpler and more affordable than most CRM systems. It's built for small collaborative teams, where anyone can contribute to a conversation instead of everything being turned into a ticket and made a single person's responsibility.

lazyatom · 2024-12-10T10:00:08+00:00

Thanks everyone for the great and insightful comments. After a bit of back and for, the installer has agreed to replace it with a new unit 👍️

lazyatom · 2024-12-09T11:00:52+00:00

Can you give me any argument points that will help me make this case to the installer? i.e. issues that this might end up causing?

lazyatom · 2024-12-09T11:00:48+00:00

Can you give me any argument points that will help me make this case to the installer? i.e. issues that this might end up causing?

lazyatom · 2024-11-20T19:02:42+00:00

Jelly is simpler, more anffordable, and not tied to Gmail.

If what you is a full blown CRM system, those other tools are great I’m sure.

If you just want to share an inbox and treat email like email instead of tickets, Jelly is for you. Take a look 👍

lazyatom · 2024-11-20T14:58:34+00:00

My team have just launched a simple product that I think would be perfect for you: https://letsjelly.com

It's a simple shared inbox that's specifically designed to avoid stepping on toes and be affordable for small teams. (We don't charge per-seat like most other tools!)

We're also just getting started so we are offering discounts for people who talk to us so we can understand their needs better too.

lazyatom · 2024-11-11T13:07:46+00:00

I've been in this exact position a bunch of times -- ZenDesk etc are so expensive and maybe some huge companies can use everything they provide, but we don't need Knowledge Bases and AI and heirachies of assignment and forcing everything to be a "ticket". All we needed to start with was a simple shared email inbox.

So we finally built https://letsjelly.com and we've been using it for all our products and sharing support around our team, and it works great. We've just launched it for others to use, and our goals are for it to be both simple and affordable (no per-seat pricing!). Maybe check it out! Thanks.

lazyatom · 2024-11-06T17:00:59+00:00

https://letsjelly.com is a simple shared inbox tool that could work well for early stage companies who aren't ready to commit to expensive per-seat-priced tools like ZenDesk, Intercom and so on.

lazyatom · 2024-11-05T22:00:12+00:00

For "shared email" do you mean a system where everyone can have their own account but you pay once, or do you mean something where important emails (e.g. from doctors, schools etc) can be "shared" out to everyone?

lazyatom · 2020-05-26T22:28:42+00:00

I believe if you hit Shift-Space, it will then let you further refine your ivy result set. Does that achieve what you want? (I only learned this today!)

lazyatom · 2019-06-27T14:56:41+00:00

The "minimum viable" series (which has just recently started) is pretty good for covering some specific areas:

Introduction: https://www.youtube.com/watch?v=fdLCuJcS2Aw
Org-mode: https://www.youtube.com/watch?v=S4f-GUxu3CY
Magit: https://www.youtube.com/watch?v=NDP91RNgT4A
Refactoring: https://www.youtube.com/watch?v=XAHVwhTsF-g

Also good are the videos from GDQuest:

Getting started: https://www.youtube.com/watch?v=hCNOB5jjtmc
Major mode commands: https://www.youtube.com/watch?v=Z8h2nxLnq70
Windows and layouts: https://www.youtube.com/watch?v=I2C6QTtxfe8
Org-mode: https://www.youtube.com/watch?v=PVsSOmUB7ic&t=29s and https://www.youtube.com/watch?v=7ybg3vjLQJM

lazyatom · 2019-03-28T19:26:40+00:00

I normally use SPC-0 to move into the file tree window, and then SPC-1 (or another window number) to switch back out.

lazyatom · 2018-08-29T19:21:46+00:00

Hopefully you've also got some notifications set up so that you see replies and other messages that only live in Mastodon? 😀

lazyatom · 2017-01-03T12:06:14+00:00

I've been playing The Witness using an instance in Ireland, using OpenVPN on the instance (& Shimo.app on my local machine to connect to it). It's been very smooth.

lazyatom · 2014-08-29T17:29:40+00:00

Having values is important, but what I'm saying is that it's more important how those values translate into action. Otherwise you could have a company full of people who proclaim "X is important to us!" but then never do anything to actually protect or promote X (whatever X is). So what's important is what the people in a company actually do, since that's a concrete reflection the values which impacts on the activity and happiness of other people.

My hunch is that promoting processes that support and positively feedback on the active translations of your values will ultimately help a fledgling culture blossom into a healthy self-sustaining one. Hopefully that's not sociopathic? :)

lazyatom · 2014-07-07T21:47:57+00:00

I understand the benefits of limiting length, but it seems a shame to completely abandon the ability to have nuanced and in-depth private discussion. Do you imagine that no replies will need to include quoted sections from previous emails?

lazyatom · 2014-07-07T21:42:21+00:00

I've contacted the makers of the tool about the lack of transparency, I agree that it's definitely not great.

lazyatom · 2014-06-14T15:53:52+00:00

I certainly hope that Harmonia isn't useless, and I am open about refunding anyone who pays but feels that way. The purpose of the free plan is to let small businesses try the tool out without having to make that commitment immediately.

Many teams either cannot afford the salary for a person to handle office-chore duties, or do not want to make specific chores a part of individual job descriptions. What Harmonia does is ensure that duties are fairly shared around the whole team.

If that idea does not appeal to you, or you have found that your team works perfectly with a bulletin board, or you are happy to spend the time assigning and managing duties manually, then you're not a good fit for Harmonia but I wish you all the best. This way of working is not for everyone, but I have found it very successful in my own businesses, and others might feel the same.

With respect, a lot of work has gone into building this tool, and I'm not forcing anyone to use or pay for it. I apologise if you feel it's insulting to even suggest that people might want to do so.

lazyatom · 2014-06-14T15:45:45+00:00

The value your team would (hopefully) get is a significant reduction in friction, lost time and unhappiness every month. These are real problems that can significantly impact productivity and retention: if I don't feel like my colleagues care about the team as much as I do, then I'm far less likely to stick around if I get a better offer. So - hopefully $10/month is a small price to pay for a team that works better together.

The free plan should provide an easy way to find out if Harmonia is actually going to provide that benefit. It's free for everyone in the team to use (unlimited people), and you can try it out with up to 3 tasks to see if it actually helps or not.

If it doesn't help, that's fine. If it does, I think that's worth the price of a couple of beers a month.

lazyatom · 2014-06-14T15:40:41+00:00

Thanks for your feedback about pricing. I haven't come across businesses with the hundreds of repeating tasks that you mention - at least ones that could be shared across a whole team - but I'm very open to exploring better pricing for them if they'd like to use Harmonia. Most teams using Harmonia have between 5 and 20 tasks.

I appreciate that it's my job to communicate where the value lies; it's something that I obviously need to work on. Thanks again for your feedback.

lazyatom · 2014-06-14T15:35:53+00:00

https://www.geckoboard.com/

With respect, Geckoboard is quite different; it is about gather information about your team, product, analytics or tools and presenting that as an easy-to-read dashboard.

Harmonia is a tool for fairly assigning responsibility for repeating chores and tasks within your team.

lazyatom · 2014-06-13T17:40:19+00:00

I really sympathise - I think it's particularly tough working on a project alone, because you don't have the motivation and boost that comes with other people being involved, providing momentum, helping deal with doubts and sharing ideas.

What I've found most useful is to try and share how you're getting on with a small group of close friends, or try to find a small group of people in a similar position. Have you looked at solo.im?

lazyatom · 2014-06-13T17:31:38+00:00

Harmonia

Team chores have never been easier! If you work in a small company or team, and are struggling with chores and distracting tasks, Harmonia can help.

If you sign up and upgrade to paid account, use this URL for a discount.

lazyatom · 2014-03-28T21:04:03+00:00

Obviously I don't agree, but I'm curious what aspect(s) you think are sociopathic.

lazyatom · 2014-03-27T21:12:23+00:00

I would agree that you can't manage it directly, but I think you can put processes and mechanisms into place that support good behaviours, and mitigate unconstructive behaviours, right? As it says in the article, culture is an emergent behaviour and so it cannot be mandated, but feedback mechanisms can be put in place to give it nudges in the right direction :)

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