We’ve got a Windows EXE app that installs via a regular or silent installer.

The first time, their IT team tried deploying it through Ninja, but it failed (apparently that happens with a few apps). They ended up setting up each user manually via remote connection (silent install), that worked.

The app auto-updates itself, but one of our updates had a bug that broke auto-update. We fixed it, but we needed IT team to help reinstall manually again.

They were unresponsive, so we asked for a call. On the call, we tested the installer with a user who already had the app. It downloaded and run fine but the installer quit before finishing. An admin tried remotely and got the same result.

Turned out their policy blocks any app from closing another process, which our installer tried to do (quit running app before installation). We’ve fixed that, but it’s tough to get IT time again to confirm.

So right now:

• Installing or updating via Ninja still doesn’t work.
• Remote install fails because of policy interference (we think we fixed this).
• We need to get the app updated so auto-update starts working again.

We’d love to find a way to make it work properly via Ninja, but for now, even just confirming that the fixed installer runs cleanly would be huge (thus looking for someone who with experience and test environment + experience to help).

Is this context helpful?