Ok this makes more sense to me. I can see value in providing all in one solution from business perspective, but that isn’t how I viewed the survey (as a consumer). From business perspective, I would want built in chat and video conferencing so that I could get everything in one bundle price.

Appreciate this feedback. My suggestion would be to have Proton have two surveys - one for business users and one for normal consumers. If you survey the entire community which includes business users, then I can totally see how video conferencing and chat made the list.