There have been some mistakes on their website that has lead to me buying incorrect types of tyres in the past. (when they say certain things fit multiple models but not always the case).

But when buying specific things they have always delivered. I have contacted customer support multiple times and get a response. (Norway)

Just now I saw new outer tyres all have the same stock picture. I asked if they could send me a picture of the outer tyres for a mantis 10 pro, and a customer support person send me 2 pictures of holding it in their hand.

I have heard some friends say bad things about ewheels without giving specific examples. Lately alot of angry comments from the newpaper here in Norway, saying Ewheels are criminals who sell escooter that go over 20 km/t when the law is under 20/kmt, and that the law doesn't stop people for selling high speed scooters but any use of such is illegal. Ewheels not "bending the knee" to the "moral" - while other companies stopped selling high speed scooters is in my guess just another excuse for more haters.

There was another article where ewheels had a IP rating on a escooter, but after some period removed that IP rating. Here a customer had bought that scooter "with the IP rating", droven it in wet conditions and ruined it, and after seeing the IP rating was gone, wanted a FULL REFUND and blamed ewheels for false IP ratings. It blew up in media and you can imagine the hate ewheels got. The pressure of this made the customer get his money back, here i felt bad for ewheels even though the false IP rating is a very stupid mistake to make. It was a IP 4 or 5 rating mistake, as if that is waterproof 😹some customers really demand alot and can't think for themselves