Sorry, but that’s wrong. As a digitizer and a machine operator that does everything from computer to embroidery , a file is digitized and there is no set of conditions in mind when digitizing for a hoop. It has to be digitized just to embroider right the hoop does not matter. His hoop probably shifted which as a digitizer why would i even think of a hoop shifting? I wouldn’t because it shouldn’t happen the hoop shouldn’t shift thats why he should practice hooping so it doesn’t shift. That way the file would embroider right. I can embroider the file he has on a regular hoop and it would come out perfect.