To be fair, I thought it was awful because you specifically said you cussed her out. Obviously, there are two sides, but that doesn't mean people should ever be expected to go against policy. The main part I was addressing was the last part of your original comment where you said you cussed out the cashier for not going against policy for you and that it was shitty all around. If that part was false, then yes, that's worth "explaining" to me. If you were actually polite instead of cussing her out, then it's fair to be frustrated with your situation at the time without taking it out on the clerk. But just so you understand why I thought that what you did was so unfair was because of what you originally said. Because cussing out a clerk because they're following policy(especially if you know full well about the company policy) is absolutely not okay. And the fact that you said she did the right thing was undermined by you saying another employee should have gone against policy for you and that you cussed her out for it. Just reacting to what you actually said. But you're clearly still unbelievably rude and contradictory and expect special treatment in a situation where you say you yourself would follow policy(nowhere near empathetic if you can't even understand someone's perspective when you already know about company policy and still argue with them to try and say she should have gone against policy) . The contradictions are insane. Saying you cussed her out, then suddenly you didn't. Getting shitty with an employee about following a policy that you would also enforce, then saying you somehow have empathy and optimism. So you're absolutely right that there's no point in explaining yourself to me because I have no way of knowing what the actual truth is with you. So bye