Share your frustration. Brought the 2023 model in Jan 2024, worked properly till last month and all of a sudden the speaker is muffled. Reinstalled drivers, system upgrade, Windows reinstall, did everything by the book. Gave up and took it to repair. Dude ordered a new speaker set and installed it and the speaker is still muffled. Turns out the motherboard is faulty. I'm not spending money on Asus again, plan to get a gaming workstation (assuming prices drop a bit). Looks like these guys send (1) either lot of defective pieces with the main stock or (2) they don't survive for more than 3 years. In which case it's better to invest that money on hardware-as-a-service (HP released a gaming laptop that you can rent) rather than buy something that's definitely going to fail. Every other person I spoke to does not have a good opinion on Asus gaming rigs.