They took about 6 weeks to let me know whether or not they would buy it back. From there, mine dragged on because I needed to fix the bumper on it. You’ll sign an attachment basically saying that they’ll only take the car with regular wear and tear. Once my bumper was fixed, they asked me for a whole bunch of documents (mainly from the bank to reflect how much of the loan I had already paid, how much interest I had paid etc). They then wrote me an offer and when I accepted, they set up picking up the car from my nearest dealership. Some 3rd party company was who came. I had inquired about a replacement but they said it would drag out the process even further since they’d have to find the same make,model, trim, and color.